Zoomerang Survey Results
2010 San Bruno Roadmap to Recovery Survey
Cross Tab Report
Response Status: Completes
May 05, 2011 10:50 AM PST
Was your home damaged or destroyed as a result of the explosion and fire in San Bruno on September 9th, 2010?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
23 0 3 1 2 0 0 0 3 0 0 1 2 0 1 0 3 5 1 0 1 0
Damaged 14 0 2 0 2 0 0 0 1 0 0 0 2 0 0 0 3 2 1 0 1 0
60.90% 0.00% 66.70% 0.00% 100.00% 0.00% 0.00% 0.00% 33.30% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 100.00% 40.00% 100.00% 0.00% 100.00% 0.00%
Destroyed 9 0 1 1 0 0 0 0 2 0 0 1 0 0 1 0 0 3 0 0 0 0
39.10% 0.00% 33.30% 100.00% 0.00% 0.00% 0.00% 0.00% 66.70% 0.00% 0.00% 100.00% 0.00% 0.00% 100.00% 0.00% 0.00% 60.00% 0.00% 0.00% 0.00% 0.00%
 
Did you have insurance on your dwelling?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
23 0 3 1 2 0 0 0 3 0 0 1 2 0 1 0 3 5 1 0 1 0
Yes 23 0 3 1 2 0 0 0 3 0 0 1 2 0 1 0 3 5 1 0 1 0
100.00% 0.00% 100.00% 100.00% 100.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 100.00% 100.00% 0.00% 100.00% 0.00% 100.00% 100.00% 100.00% 0.00% 100.00% 0.00%
No 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
 
Have you filed a claim with your insurance company?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
23 0 3 1 2 0 0 0 3 0 0 1 2 0 1 0 3 5 1 0 1 0
Yes 22 0 3 1 2 0 0 0 3 0 0 1 2 0 1 0 3 4 1 0 1 0
95.70% 0.00% 100.00% 100.00% 100.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 100.00% 100.00% 0.00% 100.00% 0.00% 100.00% 80.00% 100.00% 0.00% 100.00% 0.00%
No 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Have not decided 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0
4.30% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 20.00% 0.00% 0.00% 0.00% 0.00%
I do not have insurance 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
 
Do you rent or own the dwelling that was damaged or destroyed?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
23 0 3 1 2 0 0 0 3 0 0 1 2 0 1 0 3 5 1 0 1 0
Rent 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Own 23 0 3 1 2 0 0 0 3 0 0 1 2 0 1 0 3 5 1 0 1 0
100.00% 0.00% 100.00% 100.00% 100.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 100.00% 100.00% 0.00% 100.00% 0.00% 100.00% 100.00% 100.00% 0.00% 100.00% 0.00%
 
How much dwelling insurance per square foot of living space do you have?  Note: Divide the Dwelling (Coverage A) limit that appears on the Declarations page of your policy by the total square footage of living space in your dwelling. (Do not include your limit for "other strucutures" such as sheds, garages, etc., and do not include any "extended coverages" or other add-ons)
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
22 0 3 1 2 0 0 0 3 0 0 1 2 0 1 0 3 4 1 0 1 0
0-$100 per square foot of dwelling insurance 1 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
4.50% 0.00% 33.30% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
$100-$200 per square foot of dwelling insurance 5 0 0 0 1 0 0 0 1 0 0 0 1 0 0 0 0 1 0 0 1 0
22.70% 0.00% 0.00% 0.00% 50.00% 0.00% 0.00% 0.00% 33.30% 0.00% 0.00% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00% 25.00% 0.00% 0.00% 100.00% 0.00%
$200-$300 per square foot of dwelling insurance 9 0 1 0 1 0 0 0 0 0 0 1 1 0 0 0 1 3 1 0 0 0
40.90% 0.00% 33.30% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 50.00% 0.00% 0.00% 0.00% 33.30% 75.00% 100.00% 0.00% 0.00% 0.00%
$300-$400 per square foot of dwelling insurance 4 0 0 0 0 0 0 0 1 0 0 0 0 0 1 0 2 0 0 0 0 0
18.20% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 33.30% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 66.70% 0.00% 0.00% 0.00% 0.00% 0.00%
I don't have enough information 3 0 1 1 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0
13.60% 0.00% 33.30% 100.00% 0.00% 0.00% 0.00% 0.00% 33.30% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
 
Do you have an "extended replacement cost" or other type of provision in your policy that increased your stated dwelling limits?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
22 0 3 1 2 0 0 0 3 0 0 1 2 0 1 0 3 4 1 0 1 0
Yes 15 0 2 1 2 0 0 0 0 0 0 1 2 0 1 0 2 4 0 0 0 0
68.20% 0.00% 66.70% 100.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 100.00% 0.00% 100.00% 0.00% 66.70% 100.00% 0.00% 0.00% 0.00% 0.00%
No 7 0 1 0 0 0 0 0 3 0 0 0 0 0 0 0 1 0 1 0 1 0
31.80% 0.00% 33.30% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 33.30% 0.00% 100.00% 0.00% 100.00% 0.00%
 
What are your extended replacement cost limits:
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
22 0 3 1 2 0 0 0 3 0 0 1 2 0 1 0 3 4 1 0 1 0
I do not have extended replacement cost coverage 6 0 1 0 0 0 0 0 3 0 0 0 0 0 0 0 1 0 0 0 1 0
27.30% 0.00% 33.30% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 33.30% 0.00% 0.00% 0.00% 100.00% 0.00%
25% 4 0 0 1 0 0 0 0 0 0 0 0 2 0 0 0 0 1 0 0 0 0
18.20% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 25.00% 0.00% 0.00% 0.00% 0.00%
50% 6 0 1 0 1 0 0 0 0 0 0 1 0 0 0 0 1 2 0 0 0 0
27.30% 0.00% 33.30% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 33.30% 50.00% 0.00% 0.00% 0.00% 0.00%
Other, please specify 6 0 1 0 1 0 0 0 0 0 0 0 0 0 1 0 1 1 1 0 0 0
27.30% 0.00% 33.30% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 33.30% 25.00% 100.00% 0.00% 0.00% 0.00%
 
Has your insurance company made an offer to either pay policy limits or settle the dwelling portion of your claim?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
22 0 3 1 2 0 0 0 3 0 0 1 2 0 1 0 3 4 1 0 1 0
Yes 14 0 1 0 2 0 0 0 2 0 0 1 1 0 0 0 3 3 0 0 1 0
63.60% 0.00% 33.30% 0.00% 100.00% 0.00% 0.00% 0.00% 66.70% 0.00% 0.00% 100.00% 50.00% 0.00% 0.00% 0.00% 100.00% 75.00% 0.00% 0.00% 100.00% 0.00%
No 8 0 2 1 0 0 0 0 1 0 0 0 1 0 1 0 0 1 1 0 0 0
36.40% 0.00% 66.70% 100.00% 0.00% 0.00% 0.00% 0.00% 33.30% 0.00% 0.00% 0.00% 50.00% 0.00% 100.00% 0.00% 0.00% 25.00% 100.00% 0.00% 0.00% 0.00%
 
Do you feel you have reached a settlement with your insurance company on the dwelling portion of your loss?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
22 0 3 1 2 0 0 0 3 0 0 1 2 0 1 0 3 4 1 0 1 0
Yes, we have reached a settlement 5 0 1 0 1 0 0 0 0 0 0 0 1 0 0 0 1 0 0 0 1 0
22.70% 0.00% 33.30% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 50.00% 0.00% 0.00% 0.00% 33.30% 0.00% 0.00% 0.00% 100.00% 0.00%
No, we are still negotiating 17 0 2 1 1 0 0 0 3 0 0 1 1 0 1 0 2 4 1 0 0 0
77.30% 0.00% 66.70% 100.00% 50.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 100.00% 50.00% 0.00% 100.00% 0.00% 66.70% 100.00% 100.00% 0.00% 0.00% 0.00%
 
Have you gotten an independent estimate of how much it would cost to repair, rebuild or replace your home?  Note: "Independent" means you picked the estimator/contractor, not your insurer or adjuster
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
22 0 3 1 2 0 0 0 3 0 0 1 2 0 1 0 3 4 1 0 1 0
Yes 7 0 1 0 2 0 0 0 0 0 0 0 2 0 0 0 1 0 1 0 0 0
31.80% 0.00% 33.30% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 33.30% 0.00% 100.00% 0.00% 0.00% 0.00%
No 15 0 2 1 0 0 0 0 3 0 0 1 0 0 1 0 2 4 0 0 1 0
68.20% 0.00% 66.70% 100.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 100.00% 0.00% 0.00% 100.00% 0.00% 66.70% 100.00% 0.00% 0.00% 100.00% 0.00%
 
If you have not yet had an "independent" dwelling repair/replacement estimate, please choose all applicable reasons why you have not received an independent estimate of what it would cost to repair/replace/rebuild your damaged or destroyed home:
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
15 0 2 1 0 0 0 0 3 0 0 1 1 0 1 0 1 4 0 0 1 0
Can't find a qualified professional who will take the time to come out 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
I'm not building the same house 4 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 1 1 0 0 0 0
26.70% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 100.00% 25.00% 0.00% 0.00% 0.00% 0.00%
I don't want to or can't pay for an estimate 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0
6.70% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 25.00% 0.00% 0.00% 0.00% 0.00%
I'm relying on the insurance company/adjuster to get that information 2 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0
13.30% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 25.00% 0.00% 0.00% 0.00% 0.00%
I'm overwhelmed 6 0 1 0 0 0 0 0 3 0 0 0 1 0 1 0 0 0 0 0 0 0
40.00% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 100.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Other, please specify 5 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 3 0 0 1 0
33.30% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 75.00% 0.00% 0.00% 100.00% 0.00%
 
Do you have enough insurance to cover the cost of repairing, replacing or rebuilding your home?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
22 0 3 1 2 0 0 0 3 0 0 1 2 0 1 0 3 4 1 0 1 0
Yes 13 0 2 1 0 0 0 0 0 0 0 1 2 0 1 0 2 2 1 0 1 0
59.10% 0.00% 66.70% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 100.00% 0.00% 100.00% 0.00% 66.70% 50.00% 100.00% 0.00% 100.00% 0.00%
No 9 0 1 0 2 0 0 0 3 0 0 0 0 0 0 0 1 2 0 0 0 0
40.90% 0.00% 33.30% 0.00% 100.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 33.30% 50.00% 0.00% 0.00% 0.00% 0.00%
 
Is your insurance company disputing any repairs, damage or losses that you believe are related to the explosion/fire?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
22 0 3 1 2 0 0 0 3 0 0 1 2 0 1 0 3 4 1 0 1 0
Yes 7 0 2 0 1 0 0 0 1 0 0 0 1 0 0 0 2 0 0 0 0 0
31.80% 0.00% 66.70% 0.00% 50.00% 0.00% 0.00% 0.00% 33.30% 0.00% 0.00% 0.00% 50.00% 0.00% 0.00% 0.00% 66.70% 0.00% 0.00% 0.00% 0.00% 0.00%
No 15 0 1 1 1 0 0 0 2 0 0 1 1 0 1 0 1 4 1 0 1 0
68.20% 0.00% 33.30% 100.00% 50.00% 0.00% 0.00% 0.00% 66.70% 0.00% 0.00% 100.00% 50.00% 0.00% 100.00% 0.00% 33.30% 100.00% 100.00% 0.00% 100.00% 0.00%
 
Have any of the following items been in dispute?  Please check all that apply.
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
5 0 2 0 0 0 0 0 1 0 0 0 1 0 0 0 1 0 0 0 0 0
Roof repairs 1 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
20.00% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Chimney 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Interior painting 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Indoor air quality 1 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0
20.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Repair costs 1 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
20.00% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Insurance coverage amounts 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Contents cleaning 1 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0
20.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Contents repairs 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Contents replacement 3 0 1 0 0 0 0 0 1 0 0 0 1 0 0 0 0 0 0 0 0 0
60.00% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Whether the structure can be repaired or needs to be replaced 2 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0
40.00% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00%
 
Are you considering buying a replacement home instead of rebuilding?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
22 0 3 1 2 0 0 0 3 0 0 1 2 0 1 0 3 4 1 0 1 0
Yes 6 0 1 0 1 0 0 0 2 0 0 0 0 0 1 0 1 0 0 0 0 0
27.30% 0.00% 33.30% 0.00% 50.00% 0.00% 0.00% 0.00% 66.70% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 33.30% 0.00% 0.00% 0.00% 0.00% 0.00%
No 16 0 2 1 1 0 0 0 1 0 0 1 2 0 0 0 2 4 1 0 1 0
72.70% 0.00% 66.70% 100.00% 50.00% 0.00% 0.00% 0.00% 33.30% 0.00% 0.00% 100.00% 100.00% 0.00% 0.00% 0.00% 66.70% 100.00% 100.00% 0.00% 100.00% 0.00%
 
Have you filed a formal complaint (Request for Assistance "RFA") with the California Department of Insurance?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
22 0 3 1 2 0 0 0 3 0 0 1 2 0 1 0 3 4 1 0 1 0
Yes 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
No, I do not have any complaints 17 0 3 1 1 0 0 0 1 0 0 1 1 0 1 0 2 4 1 0 1 0
77.30% 0.00% 100.00% 100.00% 50.00% 0.00% 0.00% 0.00% 33.30% 0.00% 0.00% 100.00% 50.00% 0.00% 100.00% 0.00% 66.70% 100.00% 100.00% 0.00% 100.00% 0.00%
No, I have a problem with my insurance company, but have not filed a formal complaint 5 0 0 0 1 0 0 0 2 0 0 0 1 0 0 0 1 0 0 0 0 0
22.70% 0.00% 0.00% 0.00% 50.00% 0.00% 0.00% 0.00% 66.70% 0.00% 0.00% 0.00% 50.00% 0.00% 0.00% 0.00% 33.30% 0.00% 0.00% 0.00% 0.00% 0.00%
 
Did your insurance company pay you any funds as an "advance" (before you submitted receipts or incurred expenses)?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
22 0 3 1 2 0 0 0 3 0 0 1 2 0 1 0 3 4 1 0 1 0
Yes 20 0 2 1 1 0 0 0 3 0 0 1 2 0 1 0 3 4 1 0 1 0
90.90% 0.00% 66.70% 100.00% 50.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 100.00% 100.00% 0.00% 100.00% 0.00% 100.00% 100.00% 100.00% 0.00% 100.00% 0.00%
No 2 0 1 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
9.10% 0.00% 33.30% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
 
Did your insurance company send or offer to send a contents specialist to help you with your inventory?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
22 0 3 1 2 0 0 0 3 0 0 1 2 0 1 0 3 4 1 0 1 0
Yes 9 0 0 0 1 0 0 0 3 0 0 1 1 0 1 0 1 0 1 0 0 0
40.90% 0.00% 0.00% 0.00% 50.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 100.00% 50.00% 0.00% 100.00% 0.00% 33.30% 0.00% 100.00% 0.00% 0.00% 0.00%
No 13 0 3 1 1 0 0 0 0 0 0 0 1 0 0 0 2 4 0 0 1 0
59.10% 0.00% 100.00% 100.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 50.00% 0.00% 0.00% 0.00% 66.70% 100.00% 0.00% 0.00% 100.00% 0.00%
 
Is your insurance company requiring you to use a specific form for your contents inventory?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
22 0 3 1 2 0 0 0 3 0 0 1 2 0 1 0 3 4 1 0 1 0
Yes 6 0 0 1 0 0 0 0 3 0 0 0 0 0 0 0 1 1 0 0 0 0
27.30% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 33.30% 25.00% 0.00% 0.00% 0.00% 0.00%
No 16 0 3 0 2 0 0 0 0 0 0 1 2 0 1 0 2 3 1 0 1 0
72.70% 0.00% 100.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 100.00% 0.00% 100.00% 0.00% 66.70% 75.00% 100.00% 0.00% 100.00% 0.00%
 
Personal Property/Contents Coverage:  Do you have enough insurance on "contents" to replace everything that was damaged or lost?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
21 0 3 1 2 0 0 0 3 0 0 1 2 0 1 0 3 3 1 0 1 0
Yes 15 0 2 1 2 0 0 0 1 0 0 0 2 0 1 0 3 1 1 0 1 0
71.40% 0.00% 66.70% 100.00% 100.00% 0.00% 0.00% 0.00% 33.30% 0.00% 0.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 33.30% 100.00% 0.00% 100.00% 0.00%
No 6 0 1 0 0 0 0 0 2 0 0 1 0 0 0 0 0 2 0 0 0 0
28.60% 0.00% 33.30% 0.00% 0.00% 0.00% 0.00% 0.00% 66.70% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 66.70% 0.00% 0.00% 0.00% 0.00%
 
Is your insurance company requiring you to itemize all items in order to be fully reimbursed for your Personal Property/Content loss?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
22 0 3 1 2 0 0 0 3 0 0 1 2 0 1 0 3 4 1 0 1 0
Yes 12 0 2 1 2 0 0 0 2 0 0 1 0 0 0 0 1 2 1 0 0 0
54.50% 0.00% 66.70% 100.00% 100.00% 0.00% 0.00% 0.00% 66.70% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 33.30% 50.00% 100.00% 0.00% 0.00% 0.00%
No 10 0 1 0 0 0 0 0 1 0 0 0 2 0 1 0 2 2 0 0 1 0
45.50% 0.00% 33.30% 0.00% 0.00% 0.00% 0.00% 0.00% 33.30% 0.00% 0.00% 0.00% 100.00% 0.00% 100.00% 0.00% 66.70% 50.00% 0.00% 0.00% 100.00% 0.00%
 
If "Yes", did you ask if they would "waive" the requirement to itemize all items?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
16 0 2 1 2 0 0 0 3 0 0 1 1 0 1 0 2 2 1 0 0 0
Yes 3 0 1 0 0 0 0 0 1 0 0 0 0 0 0 0 0 1 0 0 0 0
18.80% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 33.30% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00%
No 13 0 1 1 2 0 0 0 2 0 0 1 1 0 1 0 2 1 1 0 0 0
81.30% 0.00% 50.00% 100.00% 100.00% 0.00% 0.00% 0.00% 66.70% 0.00% 0.00% 100.00% 100.00% 0.00% 100.00% 0.00% 100.00% 50.00% 100.00% 0.00% 0.00% 0.00%
 
Did your insurance company explain "depreciation," "holdbacks" and/or "recoverable depreciation" and how those terms impact your benefits?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
22 0 3 1 2 0 0 0 3 0 0 1 2 0 1 0 3 4 1 0 1 0
Yes 15 0 1 1 2 0 0 0 2 0 0 0 2 0 1 0 1 3 1 0 1 0
68.20% 0.00% 33.30% 100.00% 100.00% 0.00% 0.00% 0.00% 66.70% 0.00% 0.00% 0.00% 100.00% 0.00% 100.00% 0.00% 33.30% 75.00% 100.00% 0.00% 100.00% 0.00%
No 7 0 2 0 0 0 0 0 1 0 0 1 0 0 0 0 2 1 0 0 0 0
31.80% 0.00% 66.70% 0.00% 0.00% 0.00% 0.00% 0.00% 33.30% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 66.70% 25.00% 0.00% 0.00% 0.00% 0.00%
 
Did your insurance company explain what you need to do to collect full replacement cost benefits for items they depreciated and/or held back payments for?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
22 0 3 1 2 0 0 0 3 0 0 1 2 0 1 0 3 4 1 0 1 0
Yes 15 0 2 1 2 0 0 0 1 0 0 0 2 0 1 0 1 3 1 0 1 0
68.20% 0.00% 66.70% 100.00% 100.00% 0.00% 0.00% 0.00% 33.30% 0.00% 0.00% 0.00% 100.00% 0.00% 100.00% 0.00% 33.30% 75.00% 100.00% 0.00% 100.00% 0.00%
No 7 0 1 0 0 0 0 0 2 0 0 1 0 0 0 0 2 1 0 0 0 0
31.80% 0.00% 33.30% 0.00% 0.00% 0.00% 0.00% 0.00% 66.70% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 66.70% 25.00% 0.00% 0.00% 0.00% 0.00%
 
Have you filed a compensation claim with PG&E?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
23 0 3 1 2 0 0 0 3 0 0 1 2 0 1 0 3 5 1 0 1 0
Yes 9 0 0 1 1 0 0 0 1 0 0 1 2 0 0 0 2 1 0 0 0 0
39.10% 0.00% 0.00% 100.00% 50.00% 0.00% 0.00% 0.00% 33.30% 0.00% 0.00% 100.00% 100.00% 0.00% 0.00% 0.00% 66.70% 20.00% 0.00% 0.00% 0.00% 0.00%
No 14 0 3 0 1 0 0 0 2 0 0 0 0 0 1 0 1 4 1 0 1 0
60.90% 0.00% 100.00% 0.00% 50.00% 0.00% 0.00% 0.00% 66.70% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 33.30% 80.00% 100.00% 0.00% 100.00% 0.00%
 
Did you sign a form giving PG&E authorization to access your insurance file and discuss your claim with your insurance company?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
23 0 3 1 2 0 0 0 3 0 0 1 2 0 1 0 3 5 1 0 1 0
Yes 4 0 1 0 1 0 0 0 0 0 0 0 0 0 0 0 1 1 0 0 0 0
17.40% 0.00% 33.30% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 33.30% 20.00% 0.00% 0.00% 0.00% 0.00%
No 18 0 2 1 1 0 0 0 2 0 0 1 2 0 1 0 2 4 1 0 1 0
78.30% 0.00% 66.70% 100.00% 50.00% 0.00% 0.00% 0.00% 66.70% 0.00% 0.00% 100.00% 100.00% 0.00% 100.00% 0.00% 66.70% 80.00% 100.00% 0.00% 100.00% 0.00%
N/A 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0
4.30% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 33.30% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
 
Have you hired an attorney in connection with your losses from the pipeline explosion and fire?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
23 0 3 1 2 0 0 0 3 0 0 1 2 0 1 0 3 5 1 0 1 0
Yes 7 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 3 1 1 0 0 0
30.40% 0.00% 0.00% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 50.00% 0.00% 0.00% 0.00% 100.00% 20.00% 100.00% 0.00% 0.00% 0.00%
No 3 0 1 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 1 0
13.00% 0.00% 33.30% 0.00% 0.00% 0.00% 0.00% 0.00% 33.30% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00%
Still considering it 13 0 2 1 1 0 0 0 2 0 0 1 1 0 1 0 0 4 0 0 0 0
56.50% 0.00% 66.70% 100.00% 50.00% 0.00% 0.00% 0.00% 66.70% 0.00% 0.00% 100.00% 50.00% 0.00% 100.00% 0.00% 0.00% 80.00% 0.00% 0.00% 0.00% 0.00%
 
Have you hired a public adjuster to represent you on your insurance claim related to the pipeline explosion and fire?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
23 0 3 1 2 0 0 0 3 0 0 1 2 0 1 0 3 5 1 0 1 0
Yes 3 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 1 0 0 0
13.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 40.00% 100.00% 0.00% 0.00% 0.00%
No 18 0 3 1 2 0 0 0 1 0 0 1 2 0 1 0 3 3 0 0 1 0
78.30% 0.00% 100.00% 100.00% 100.00% 0.00% 0.00% 0.00% 33.30% 0.00% 0.00% 100.00% 100.00% 0.00% 100.00% 0.00% 100.00% 60.00% 0.00% 0.00% 100.00% 0.00%
Still considering it 2 0 0 0 0 0 0 0 2 0 0 0 0 0 0 0 0 0 0 0 0 0
8.70% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 66.70% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
* Total = The number of respondents for the entire survey who answered the Row question and, if a filter is applied, meet the filter criteria.��