Zoomerang Survey Results

2007 WILDFIRES INSURANCE CLAIM STATUS & RECOVERY SURVEY

Cross Tab Report
Response Status: Completes
Filter: No filter applied
Dec 08, 2008 3:18 PM PST

Have you settled the dwelling claim portion of your insurance claim?
	Total*	What is the name of your insurance company?
	Total*	AAA	Allied	Allstate	AMICA	Century National	Encompass	Farmers	Fidelity	Firemans Fund	The Hartford	Liberty Mutual	Lloyds of London	Mercury	Residence Mutual	Safeco	State Farm	Travelers	USAA	Wawanesa	Other
	265	16	9	23	4	4	3	47	2	0	4	13	0	4	3	3	49	6	23	7	45
Yes	122	7	2	6	2	2	2	34	1	0	0	5	0	1	2	1	23	0	8	6	20
Yes	46.00%	43.80%	22.20%	26.10%	50.00%	50.00%	66.70%	72.30%	50.00%	0.00%	0.00%	38.50%	0.00%	25.00%	66.70%	33.30%	46.90%	0.00%	34.80%	85.70%	44.40%
No	143	9	7	17	2	2	1	13	1	0	4	8	0	3	1	2	26	6	15	1	25
No	54.00%	56.30%	77.80%	73.90%	50.00%	50.00%	33.30%	27.70%	50.00%	0.00%	100.00%	61.50%	0.00%	75.00%	33.30%	66.70%	53.10%	100.00%	65.20%	14.30%	55.60%

If yes, when did you settle?
	Total*	What is the name of your insurance company?
	Total*	AAA	Allied	Allstate	AMICA	Century National	Encompass	Farmers	Fidelity	Firemans Fund	The Hartford	Liberty Mutual	Lloyds of London	Mercury	Residence Mutual	Safeco	State Farm	Travelers	USAA	Wawanesa	Other
	121	7	2	6	2	2	2	34	1	0	0	5	0	1	2	1	24	0	7	6	19
Nov-07	4	0	0	0	0	0	0	2	0	0	0	0	0	0	0	0	1	0	0	0	1
Nov-07	3.30%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	5.90%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	4.20%	0.00%	0.00%	0.00%	5.30%
Dec-07	12	1	0	0	0	0	0	3	0	0	0	0	0	0	1	0	5	0	0	0	2
Dec-07	9.90%	14.30%	0.00%	0.00%	0.00%	0.00%	0.00%	8.80%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	50.00%	0.00%	20.80%	0.00%	0.00%	0.00%	10.50%
Jan-08	9	0	0	0	0	0	0	3	0	0	0	0	0	0	0	0	0	0	2	1	3
Jan-08	7.40%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	8.80%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	28.60%	16.70%	15.80%
Feb-08	11	0	0	0	0	0	0	8	0	0	0	0	0	0	0	0	1	0	0	1	1
Feb-08	9.10%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	23.50%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	4.20%	0.00%	0.00%	16.70%	5.30%
Mar-08	12	0	0	0	0	0	0	3	0	0	0	2	0	0	0	0	2	0	1	2	2
Mar-08	9.90%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	8.80%	0.00%	0.00%	0.00%	40.00%	0.00%	0.00%	0.00%	0.00%	8.30%	0.00%	14.30%	33.30%	10.50%
Apr-08	17	1	1	2	0	1	0	3	0	0	0	2	0	0	0	1	4	0	1	1	0
Apr-08	14.00%	14.30%	50.00%	33.30%	0.00%	50.00%	0.00%	8.80%	0.00%	0.00%	0.00%	40.00%	0.00%	0.00%	0.00%	100.00%	16.70%	0.00%	14.30%	16.70%	0.00%
May-08	11	1	1	0	0	0	0	3	1	0	0	0	0	0	1	0	0	0	1	1	2
May-08	9.10%	14.30%	50.00%	0.00%	0.00%	0.00%	0.00%	8.80%	100.00%	0.00%	0.00%	0.00%	0.00%	0.00%	50.00%	0.00%	0.00%	0.00%	14.30%	16.70%	10.50%
Jun-08	7	0	0	1	1	0	0	4	0	0	0	1	0	0	0	0	0	0	0	0	0
Jun-08	5.80%	0.00%	0.00%	16.70%	50.00%	0.00%	0.00%	11.80%	0.00%	0.00%	0.00%	20.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%
Jul-08	9	0	0	1	0	0	1	1	0	0	0	0	0	1	0	0	3	0	1	0	1
Jul-08	7.40%	0.00%	0.00%	16.70%	0.00%	0.00%	50.00%	2.90%	0.00%	0.00%	0.00%	0.00%	0.00%	100.00%	0.00%	0.00%	12.50%	0.00%	14.30%	0.00%	5.30%
Aug-08	10	0	0	1	0	1	1	3	0	0	0	0	0	0	0	0	2	0	0	0	2
Aug-08	8.30%	0.00%	0.00%	16.70%	0.00%	50.00%	50.00%	8.80%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	8.30%	0.00%	0.00%	0.00%	10.50%
Sep-08	9	2	0	1	1	0	0	1	0	0	0	0	0	0	0	0	4	0	0	0	0
Sep-08	7.40%	28.60%	0.00%	16.70%	50.00%	0.00%	0.00%	2.90%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	16.70%	0.00%	0.00%	0.00%	0.00%
Oct-08	10	2	0	0	0	0	0	0	0	0	0	0	0	0	0	0	2	0	1	0	5
Oct-08	8.30%	28.60%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	8.30%	0.00%	14.30%	0.00%	26.30%

Were you underinsured?
	Total*	What is the name of your insurance company?
	Total*	AAA	Allied	Allstate	AMICA	Century National	Encompass	Farmers	Fidelity	Firemans Fund	The Hartford	Liberty Mutual	Lloyds of London	Mercury	Residence Mutual	Safeco	State Farm	Travelers	USAA	Wawanesa	Other
	265	16	9	23	4	4	3	47	2	0	4	13	0	4	3	3	49	6	23	7	45
Yes	186	5	9	18	2	4	2	37	2	0	2	6	0	2	3	3	32	4	20	5	30
Yes	70.20%	31.30%	100.00%	78.30%	50.00%	100.00%	66.70%	78.70%	100.00%	0.00%	50.00%	46.20%	0.00%	50.00%	100.00%	100.00%	65.30%	66.70%	87.00%	71.40%	66.70%
No	79	11	0	5	2	0	1	10	0	0	2	7	0	2	0	0	17	2	3	2	15
No	29.80%	68.80%	0.00%	21.70%	50.00%	0.00%	33.30%	21.30%	0.00%	0.00%	50.00%	53.80%	0.00%	50.00%	0.00%	0.00%	34.70%	33.30%	13.00%	28.60%	33.30%

Has your insurance company paid over policy limits in any category? ["Policy limits" include all extended coverages, adjustment provisions, etc.]
	Total*	What is the name of your insurance company?
	Total*	AAA	Allied	Allstate	AMICA	Century National	Encompass	Farmers	Fidelity	Firemans Fund	The Hartford	Liberty Mutual	Lloyds of London	Mercury	Residence Mutual	Safeco	State Farm	Travelers	USAA	Wawanesa	Other
	265	16	9	23	4	4	3	47	2	0	4	13	0	4	3	3	49	6	23	7	45
Yes	82	7	2	2	0	1	1	25	1	0	0	2	0	0	0	0	13	2	7	5	14
Yes	30.90%	43.80%	22.20%	8.70%	0.00%	25.00%	33.30%	53.20%	50.00%	0.00%	0.00%	15.40%	0.00%	0.00%	0.00%	0.00%	26.50%	33.30%	30.40%	71.40%	31.10%
No	183	9	7	21	4	3	2	22	1	0	4	11	0	4	3	3	36	4	16	2	31
No	69.10%	56.30%	77.80%	91.30%	100.00%	75.00%	66.70%	46.80%	50.00%	0.00%	100.00%	84.60%	0.00%	100.00%	100.00%	100.00%	73.50%	66.70%	69.60%	28.60%	68.90%

Did your insurer ask you to complete a set of written questions relating to how your policy limits were set?
	Total*	What is the name of your insurance company?
	Total*	AAA	Allied	Allstate	AMICA	Century National	Encompass	Farmers	Fidelity	Firemans Fund	The Hartford	Liberty Mutual	Lloyds of London	Mercury	Residence Mutual	Safeco	State Farm	Travelers	USAA	Wawanesa	Other
	265	16	9	23	4	4	3	47	2	0	4	13	0	4	3	3	49	6	23	7	45
Yes	33	0	1	6	0	0	0	6	0	0	0	0	0	0	0	0	17	0	2	0	1
Yes	12.50%	0.00%	11.10%	26.10%	0.00%	0.00%	0.00%	12.80%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	34.70%	0.00%	8.70%	0.00%	2.20%
No	232	16	8	17	4	4	3	41	2	0	4	13	0	4	3	3	32	6	21	7	44
No	87.50%	100.00%	88.90%	73.90%	100.00%	100.00%	100.00%	87.20%	100.00%	0.00%	100.00%	100.00%	0.00%	100.00%	100.00%	100.00%	65.30%	100.00%	91.30%	100.00%	97.80%

During the claim process did any representative of your insurance company refer to "the Everett case", or words to that effect? If so, please explain.
	Total*	What is the name of your insurance company?
	Total*	AAA	Allied	Allstate	AMICA	Century National	Encompass	Farmers	Fidelity	Firemans Fund	The Hartford	Liberty Mutual	Lloyds of London	Mercury	Residence Mutual	Safeco	State Farm	Travelers	USAA	Wawanesa	Other
	262	16	9	23	4	4	3	46	2	0	4	13	0	4	3	3	48	6	23	7	44
Yes	11	0	1	2	0	0	0	3	0	0	0	0	0	0	0	0	4	0	0	0	1
Yes	4.20%	0.00%	11.10%	8.70%	0.00%	0.00%	0.00%	6.50%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	8.30%	0.00%	0.00%	0.00%	2.30%
No	251	16	8	21	4	4	3	43	2	0	4	13	0	4	3	3	44	6	23	7	43
No	95.80%	100.00%	88.90%	91.30%	100.00%	100.00%	100.00%	93.50%	100.00%	0.00%	100.00%	100.00%	0.00%	100.00%	100.00%	100.00%	91.70%	100.00%	100.00%	100.00%	97.70%

Have you settled the contents portion of your insurance claim?
	Total*	What is the name of your insurance company?
	Total*	AAA	Allied	Allstate	AMICA	Century National	Encompass	Farmers	Fidelity	Firemans Fund	The Hartford	Liberty Mutual	Lloyds of London	Mercury	Residence Mutual	Safeco	State Farm	Travelers	USAA	Wawanesa	Other
	265	16	9	23	4	4	3	47	2	0	4	13	0	4	3	3	49	6	23	7	45
Yes	149	3	5	15	2	0	1	33	0	0	0	13	0	4	3	1	20	4	15	7	23
Yes	56.20%	18.80%	55.60%	65.20%	50.00%	0.00%	33.30%	70.20%	0.00%	0.00%	0.00%	100.00%	0.00%	100.00%	100.00%	33.30%	40.80%	66.70%	65.20%	100.00%	51.10%
No	116	13	4	8	2	4	2	14	2	0	4	0	0	0	0	2	29	2	8	0	22
No	43.80%	81.30%	44.40%	34.80%	50.00%	100.00%	66.70%	29.80%	100.00%	0.00%	100.00%	0.00%	0.00%	0.00%	0.00%	66.70%	59.20%	33.30%	34.80%	0.00%	48.90%

Did your insurer waive the requirement that you itemize every single item in order to recover fully for your contents loss?
	Total*	What is the name of your insurance company?
	Total*	AAA	Allied	Allstate	AMICA	Century National	Encompass	Farmers	Fidelity	Firemans Fund	The Hartford	Liberty Mutual	Lloyds of London	Mercury	Residence Mutual	Safeco	State Farm	Travelers	USAA	Wawanesa	Other
	265	16	9	23	4	4	3	47	2	0	4	13	0	4	3	3	49	6	23	7	45
Yes	103	7	5	1	1	0	0	19	0	0	0	13	0	0	3	2	10	1	22	1	18
Yes	38.90%	43.80%	55.60%	4.30%	25.00%	0.00%	0.00%	40.40%	0.00%	0.00%	0.00%	100.00%	0.00%	0.00%	100.00%	66.70%	20.40%	16.70%	95.70%	14.30%	40.00%
No	162	9	4	22	3	4	3	28	2	0	4	0	0	4	0	1	39	5	1	6	27
No	61.10%	56.30%	44.40%	95.70%	75.00%	100.00%	100.00%	59.60%	100.00%	0.00%	100.00%	0.00%	0.00%	100.00%	0.00%	33.30%	79.60%	83.30%	4.30%	85.70%	60.00%

Did your insurer ask you or your spouse to submit to an Examination Under Oath and if so, when?
	Total*	What is the name of your insurance company?
	Total*	AAA	Allied	Allstate	AMICA	Century National	Encompass	Farmers	Fidelity	Firemans Fund	The Hartford	Liberty Mutual	Lloyds of London	Mercury	Residence Mutual	Safeco	State Farm	Travelers	USAA	Wawanesa	Other
	265	16	9	23	4	4	3	47	2	0	4	13	0	4	3	3	49	6	23	7	45
Yes	39	7	2	3	0	1	1	9	1	0	0	4	0	0	0	0	2	0	7	0	2
Yes	14.70%	43.80%	22.20%	13.00%	0.00%	25.00%	33.30%	19.10%	50.00%	0.00%	0.00%	30.80%	0.00%	0.00%	0.00%	0.00%	4.10%	0.00%	30.40%	0.00%	4.40%
No	226	9	7	20	4	3	2	38	1	0	4	9	0	4	3	3	47	6	16	7	43
No	85.30%	56.30%	77.80%	87.00%	100.00%	75.00%	66.70%	80.90%	50.00%	0.00%	100.00%	69.20%	0.00%	100.00%	100.00%	100.00%	95.90%	100.00%	69.60%	100.00%	95.60%

How satisfied are you with the way your insurance company has handled your claim? (1= Very Unsatisfied, 5 = Very Satisfied): Adequacy of coverage
	Total*	What is the name of your insurance company?
	Total*	AAA	Allied	Allstate	AMICA	Century National	Encompass	Farmers	Fidelity	Firemans Fund	The Hartford	Liberty Mutual	Lloyds of London	Mercury	Residence Mutual	Safeco	State Farm	Travelers	USAA	Wawanesa	Other
	265	16	9	23	4	4	3	47	2	0	4	13	0	4	3	3	49	6	23	7	45
1	87	3	4	10	1	1	0	13	2	0	0	5	0	1	2	2	17	0	11	2	13
1	32.80%	18.80%	44.40%	43.50%	25.00%	25.00%	0.00%	27.70%	100.00%	0.00%	0.00%	38.50%	0.00%	25.00%	66.70%	66.70%	34.70%	0.00%	47.80%	28.60%	28.90%
2	49	2	2	3	1	1	1	9	0	0	1	1	0	1	0	1	7	2	7	1	9
2	18.50%	12.50%	22.20%	13.00%	25.00%	25.00%	33.30%	19.10%	0.00%	0.00%	25.00%	7.70%	0.00%	25.00%	0.00%	33.30%	14.30%	33.30%	30.40%	14.30%	20.00%
3	45	1	3	6	0	2	0	11	0	0	1	1	0	1	1	0	5	3	1	0	9
3	17.00%	6.30%	33.30%	26.10%	0.00%	50.00%	0.00%	23.40%	0.00%	0.00%	25.00%	7.70%	0.00%	25.00%	33.30%	0.00%	10.20%	50.00%	4.30%	0.00%	20.00%
4	47	4	0	4	1	0	2	7	0	0	2	3	0	1	0	0	12	1	2	1	7
4	17.70%	25.00%	0.00%	17.40%	25.00%	0.00%	66.70%	14.90%	0.00%	0.00%	50.00%	23.10%	0.00%	25.00%	0.00%	0.00%	24.50%	16.70%	8.70%	14.30%	15.60%
5	37	6	0	0	1	0	0	7	0	0	0	3	0	0	0	0	8	0	2	3	7
5	14.00%	37.50%	0.00%	0.00%	25.00%	0.00%	0.00%	14.90%	0.00%	0.00%	0.00%	23.10%	0.00%	0.00%	0.00%	0.00%	16.30%	0.00%	8.70%	42.90%	15.60%

How satisfied are you with the way your insurance company has handled your claim? (1= Very Unsatisfied, 5 = Very Satisfied): Communication
	Total*	What is the name of your insurance company?
	Total*	AAA	Allied	Allstate	AMICA	Century National	Encompass	Farmers	Fidelity	Firemans Fund	The Hartford	Liberty Mutual	Lloyds of London	Mercury	Residence Mutual	Safeco	State Farm	Travelers	USAA	Wawanesa	Other
	265	16	9	23	4	4	3	47	2	0	4	13	0	4	3	3	49	6	23	7	45
1	56	1	0	8	1	1	0	6	1	0	1	4	0	1	1	3	8	0	7	0	13
1	21.10%	6.30%	0.00%	34.80%	25.00%	25.00%	0.00%	12.80%	50.00%	0.00%	25.00%	30.80%	0.00%	25.00%	33.30%	100.00%	16.30%	0.00%	30.40%	0.00%	28.90%
2	49	4	1	7	0	1	2	10	0	0	0	2	0	1	1	0	3	3	4	1	9
2	18.50%	25.00%	11.10%	30.40%	0.00%	25.00%	66.70%	21.30%	0.00%	0.00%	0.00%	15.40%	0.00%	25.00%	33.30%	0.00%	6.10%	50.00%	17.40%	14.30%	20.00%
3	65	4	6	6	1	1	0	12	1	0	2	2	0	1	1	0	13	1	4	1	9
3	24.50%	25.00%	66.70%	26.10%	25.00%	25.00%	0.00%	25.50%	50.00%	0.00%	50.00%	15.40%	0.00%	25.00%	33.30%	0.00%	26.50%	16.70%	17.40%	14.30%	20.00%
4	52	5	2	2	1	1	1	8	0	0	1	2	0	1	0	0	15	2	5	2	4
4	19.60%	31.30%	22.20%	8.70%	25.00%	25.00%	33.30%	17.00%	0.00%	0.00%	25.00%	15.40%	0.00%	25.00%	0.00%	0.00%	30.60%	33.30%	21.70%	28.60%	8.90%
5	43	2	0	0	1	0	0	11	0	0	0	3	0	0	0	0	10	0	3	3	10
5	16.20%	12.50%	0.00%	0.00%	25.00%	0.00%	0.00%	23.40%	0.00%	0.00%	0.00%	23.10%	0.00%	0.00%	0.00%	0.00%	20.40%	0.00%	13.00%	42.90%	22.20%

How satisfied are you with the way your insurance company has handled your claim? (1= Very Unsatisfied, 5 = Very Satisfied): Prompt payments
	Total*	What is the name of your insurance company?
	Total*	AAA	Allied	Allstate	AMICA	Century National	Encompass	Farmers	Fidelity	Firemans Fund	The Hartford	Liberty Mutual	Lloyds of London	Mercury	Residence Mutual	Safeco	State Farm	Travelers	USAA	Wawanesa	Other
	265	16	9	23	4	4	3	47	2	0	4	13	0	4	3	3	49	6	23	7	45
1	43	2	0	7	0	0	0	5	1	0	0	2	0	1	0	2	7	0	5	0	11
1	16.20%	12.50%	0.00%	30.40%	0.00%	0.00%	0.00%	10.60%	50.00%	0.00%	0.00%	15.40%	0.00%	25.00%	0.00%	66.70%	14.30%	0.00%	21.70%	0.00%	24.40%
2	33	3	0	8	1	1	0	4	0	0	1	4	0	0	1	0	2	1	0	1	6
2	12.50%	18.80%	0.00%	34.80%	25.00%	25.00%	0.00%	8.50%	0.00%	0.00%	25.00%	30.80%	0.00%	0.00%	33.30%	0.00%	4.10%	16.70%	0.00%	14.30%	13.30%
3	59	4	3	6	1	2	2	9	1	0	1	2	0	1	1	1	11	2	5	0	7
3	22.30%	25.00%	33.30%	26.10%	25.00%	50.00%	66.70%	19.10%	50.00%	0.00%	25.00%	15.40%	0.00%	25.00%	33.30%	33.30%	22.40%	33.30%	21.70%	0.00%	15.60%
4	72	2	6	2	1	1	1	13	0	0	2	2	0	2	0	0	17	3	7	2	11
4	27.20%	12.50%	66.70%	8.70%	25.00%	25.00%	33.30%	27.70%	0.00%	0.00%	50.00%	15.40%	0.00%	50.00%	0.00%	0.00%	34.70%	50.00%	30.40%	28.60%	24.40%
5	58	5	0	0	1	0	0	16	0	0	0	3	0	0	1	0	12	0	6	4	10
5	21.90%	31.30%	0.00%	0.00%	25.00%	0.00%	0.00%	34.00%	0.00%	0.00%	0.00%	23.10%	0.00%	0.00%	33.30%	0.00%	24.50%	0.00%	26.10%	57.10%	22.20%

How satisfied are you with the way your insurance company has handled your claim? (1= Very Unsatisfied, 5 = Very Satisfied): Customer service
	Total*	What is the name of your insurance company?
	Total*	AAA	Allied	Allstate	AMICA	Century National	Encompass	Farmers	Fidelity	Firemans Fund	The Hartford	Liberty Mutual	Lloyds of London	Mercury	Residence Mutual	Safeco	State Farm	Travelers	USAA	Wawanesa	Other
	265	16	9	23	4	4	3	47	2	0	4	13	0	4	3	3	49	6	23	7	45
1	49	2	0	7	0	2	0	5	1	0	0	3	0	1	0	3	7	0	7	0	11
1	18.50%	12.50%	0.00%	30.40%	0.00%	50.00%	0.00%	10.60%	50.00%	0.00%	0.00%	23.10%	0.00%	25.00%	0.00%	100.00%	14.30%	0.00%	30.40%	0.00%	24.40%
2	55	1	2	8	1	1	2	8	0	0	1	3	0	1	2	0	7	2	4	1	11
2	20.80%	6.30%	22.20%	34.80%	25.00%	25.00%	66.70%	17.00%	0.00%	0.00%	25.00%	23.10%	0.00%	25.00%	66.70%	0.00%	14.30%	33.30%	17.40%	14.30%	24.40%
3	52	3	4	6	0	1	0	11	1	0	0	2	0	0	1	0	8	2	5	0	8
3	19.60%	18.80%	44.40%	26.10%	0.00%	25.00%	0.00%	23.40%	50.00%	0.00%	0.00%	15.40%	0.00%	0.00%	33.30%	0.00%	16.30%	33.30%	21.70%	0.00%	17.80%
4	64	6	3	2	2	0	1	14	0	0	3	1	0	2	0	0	15	2	5	2	6
4	24.20%	37.50%	33.30%	8.70%	50.00%	0.00%	33.30%	29.80%	0.00%	0.00%	75.00%	7.70%	0.00%	50.00%	0.00%	0.00%	30.60%	33.30%	21.70%	28.60%	13.30%
5	45	4	0	0	1	0	0	9	0	0	0	4	0	0	0	0	12	0	2	4	9
5	17.00%	25.00%	0.00%	0.00%	25.00%	0.00%	0.00%	19.10%	0.00%	0.00%	0.00%	30.80%	0.00%	0.00%	0.00%	0.00%	24.50%	0.00%	8.70%	57.10%	20.00%

Have you filed a complaint (Request for Assistance) with the California Department of Insurance?
	Total*	What is the name of your insurance company?
	Total*	AAA	Allied	Allstate	AMICA	Century National	Encompass	Farmers	Fidelity	Firemans Fund	The Hartford	Liberty Mutual	Lloyds of London	Mercury	Residence Mutual	Safeco	State Farm	Travelers	USAA	Wawanesa	Other
	265	16	9	23	4	4	3	47	2	0	4	13	0	4	3	3	49	6	23	7	45
Yes	46	1	1	8	1	2	0	4	0	0	1	3	0	0	2	2	7	0	2	0	12
Yes	17.40%	6.30%	11.10%	34.80%	25.00%	50.00%	0.00%	8.50%	0.00%	0.00%	25.00%	23.10%	0.00%	0.00%	66.70%	66.70%	14.30%	0.00%	8.70%	0.00%	26.70%
No	219	15	8	15	3	2	3	43	2	0	3	10	0	4	1	1	42	6	21	7	33
No	82.60%	93.80%	88.90%	65.20%	75.00%	50.00%	100.00%	91.50%	100.00%	0.00%	75.00%	76.90%	0.00%	100.00%	33.30%	33.30%	85.70%	100.00%	91.30%	100.00%	73.30%

If you have not filed an RFA with the California Department of Insurance, please explain why you have not.
	Total*	What is the name of your insurance company?
	Total*	AAA	Allied	Allstate	AMICA	Century National	Encompass	Farmers	Fidelity	Firemans Fund	The Hartford	Liberty Mutual	Lloyds of London	Mercury	Residence Mutual	Safeco	State Farm	Travelers	USAA	Wawanesa	Other
	207	14	8	14	2	2	3	40	2	0	3	10	0	4	1	1	44	5	18	6	30
I'm afraid it will make things worse	6	0	0	1	0	0	0	2	0	0	0	0	0	0	0	0	2	0	0	0	1
I'm afraid it will make things worse	2.90%	0.00%	0.00%	7.10%	0.00%	0.00%	0.00%	5.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	4.50%	0.00%	0.00%	0.00%	3.30%
I don't want my insurance company to be angry with me	5	0	0	0	0	0	1	1	0	0	1	0	0	0	0	0	1	0	0	0	1
I don't want my insurance company to be angry with me	2.40%	0.00%	0.00%	0.00%	0.00%	0.00%	33.30%	2.50%	0.00%	0.00%	33.30%	0.00%	0.00%	0.00%	0.00%	0.00%	2.30%	0.00%	0.00%	0.00%	3.30%
I don't know how to file an RFA	6	0	1	0	0	0	0	1	0	0	0	0	0	0	0	0	3	0	1	0	0
I don't know how to file an RFA	2.90%	0.00%	12.50%	0.00%	0.00%	0.00%	0.00%	2.50%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	6.80%	0.00%	5.60%	0.00%	0.00%
I can't file an RFA yet because we are still negotiating	33	4	1	2	1	2	0	2	0	0	0	2	0	1	0	0	5	3	4	1	5
I can't file an RFA yet because we are still negotiating	15.90%	28.60%	12.50%	14.30%	50.00%	100.00%	0.00%	5.00%	0.00%	0.00%	0.00%	20.00%	0.00%	25.00%	0.00%	0.00%	11.40%	60.00%	22.20%	16.70%	16.70%
I don't think it will do any good	20	0	2	2	0	0	0	4	1	0	0	2	0	0	0	1	2	0	2	0	4
I don't think it will do any good	9.70%	0.00%	25.00%	14.30%	0.00%	0.00%	0.00%	10.00%	50.00%	0.00%	0.00%	20.00%	0.00%	0.00%	0.00%	100.00%	4.50%	0.00%	11.10%	0.00%	13.30%
I don't need to, my claim was handled fairly	67	8	0	4	1	0	1	14	0	0	0	2	0	2	0	0	12	0	6	4	13
I don't need to, my claim was handled fairly	32.40%	57.10%	0.00%	28.60%	50.00%	0.00%	33.30%	35.00%	0.00%	0.00%	0.00%	20.00%	0.00%	50.00%	0.00%	0.00%	27.30%	0.00%	33.30%	66.70%	43.30%
I've been told it will hurt me if I file a lawsuit	3	0	1	1	0	0	0	0	0	0	0	0	0	0	0	0	1	0	0	0	0
I've been told it will hurt me if I file a lawsuit	1.40%	0.00%	12.50%	7.10%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	2.30%	0.00%	0.00%	0.00%	0.00%
Other, please specify	67	2	3	4	0	0	1	16	1	0	2	4	0	1	1	0	18	2	5	1	6
Other, please specify	32.40%	14.30%	37.50%	28.60%	0.00%	0.00%	33.30%	40.00%	50.00%	0.00%	66.70%	40.00%	0.00%	25.00%	100.00%	0.00%	40.90%	40.00%	27.80%	16.70%	20.00%

Which of the following insurance claim help offered by United Policyholders did you use? (Check all that apply)
	Total*	What is the name of your insurance company?
	Total*	AAA	Allied	Allstate	AMICA	Century National	Encompass	Farmers	Fidelity	Firemans Fund	The Hartford	Liberty Mutual	Lloyds of London	Mercury	Residence Mutual	Safeco	State Farm	Travelers	USAA	Wawanesa	Other
	265	16	9	23	4	4	3	47	2	0	4	13	0	4	3	3	49	6	23	7	45
Meetings	193	9	7	19	3	3	3	31	2	0	4	11	0	1	3	3	36	5	16	6	31
Meetings	72.80%	56.30%	77.80%	82.60%	75.00%	75.00%	100.00%	66.00%	100.00%	0.00%	100.00%	84.60%	0.00%	25.00%	100.00%	100.00%	73.50%	83.30%	69.60%	85.70%	68.90%
Insurance Group break out sessions	138	9	5	12	3	1	2	22	1	0	3	10	0	0	3	2	29	5	15	5	11
Insurance Group break out sessions	52.10%	56.30%	55.60%	52.20%	75.00%	25.00%	66.70%	46.80%	50.00%	0.00%	75.00%	76.90%	0.00%	0.00%	100.00%	66.70%	59.20%	83.30%	65.20%	71.40%	24.40%
The [little yellow] Disaster Recovery Handbook and Household Inventory Guide book	162	9	5	16	3	2	2	29	1	0	3	5	0	3	2	2	30	6	10	6	28
	61.10%	56.30%	55.60%	69.60%	75.00%	50.00%	66.70%	61.70%	50.00%	0.00%	75.00%	38.50%	0.00%	75.00%	66.70%	66.70%	61.20%	100.00%	43.50%	85.70%	62.20%
CDI Workshops co-sponsored with RB United	69	2	4	12	2	1	1	9	0	0	2	2	0	0	0	1	11	2	7	2	11
CDI Workshops co-sponsored with RB United	26.00%	12.50%	44.40%	52.20%	50.00%	25.00%	33.30%	19.10%	0.00%	0.00%	50.00%	15.40%	0.00%	0.00%	0.00%	33.30%	22.40%	33.30%	30.40%	28.60%	24.40%
CDI Workshops co-sponsored with Rebuilding Mountain Hearts and Lives	26	1	0	7	0	0	0	6	0	0	0	0	0	0	0	0	9	0	0	1	2
	9.80%	6.30%	0.00%	30.40%	0.00%	0.00%	0.00%	12.80%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	18.40%	0.00%	0.00%	14.30%	4.40%
The "Ask An Expert" Online Forum	41	3	2	4	0	1	1	6	0	0	1	4	0	1	1	1	8	1	0	2	5
The "Ask An Expert" Online Forum	15.50%	18.80%	22.20%	17.40%	0.00%	25.00%	33.30%	12.80%	0.00%	0.00%	25.00%	30.80%	0.00%	25.00%	33.30%	33.30%	16.30%	16.70%	0.00%	28.60%	11.10%
The Survivor to Survivor Listserv	102	7	5	7	1	2	0	17	1	0	1	5	0	0	1	2	20	4	8	6	15
The Survivor to Survivor Listserv	38.50%	43.80%	55.60%	30.40%	25.00%	50.00%	0.00%	36.20%	50.00%	0.00%	25.00%	38.50%	0.00%	0.00%	33.30%	66.70%	40.80%	66.70%	34.80%	85.70%	33.30%
The Mentor program	39	4	3	2	1	1	0	9	0	0	1	1	0	1	1	0	7	1	2	3	2
The Mentor program	14.70%	25.00%	33.30%	8.70%	25.00%	25.00%	0.00%	19.10%	0.00%	0.00%	25.00%	7.70%	0.00%	25.00%	33.30%	0.00%	14.30%	16.70%	8.70%	42.90%	4.40%
One on one phone/in person consults with UP staff	67	3	2	7	2	1	1	11	0	0	2	5	0	0	1	0	11	2	8	1	10
One on one phone/in person consults with UP staff	25.30%	18.80%	22.20%	30.40%	50.00%	25.00%	33.30%	23.40%	0.00%	0.00%	50.00%	38.50%	0.00%	0.00%	33.30%	0.00%	22.40%	33.30%	34.80%	14.30%	22.20%
Emailed questions	77	3	4	10	2	1	0	9	0	0	1	5	0	1	0	3	15	2	6	2	13
Emailed questions	29.10%	18.80%	44.40%	43.50%	50.00%	25.00%	0.00%	19.10%	0.00%	0.00%	25.00%	38.50%	0.00%	25.00%	0.00%	100.00%	30.60%	33.30%	26.10%	28.60%	28.90%
Tips and publications at www.unitedpolicyholders.org	132	7	6	14	3	2	2	20	0	0	2	4	0	3	0	2	26	4	6	4	27
Tips and publications at www.unitedpolicyholders.org	49.80%	43.80%	66.70%	60.90%	75.00%	50.00%	66.70%	42.60%	0.00%	0.00%	50.00%	30.80%	0.00%	75.00%	0.00%	66.70%	53.10%	66.70%	26.10%	57.10%	60.00%
None of the above	37	3	1	1	1	1	0	8	0	0	0	2	0	1	0	0	8	0	5	0	6
None of the above	14.00%	18.80%	11.10%	4.30%	25.00%	25.00%	0.00%	17.00%	0.00%	0.00%	0.00%	15.40%	0.00%	25.00%	0.00%	0.00%	16.30%	0.00%	21.70%	0.00%	13.30%

What area was your home in?
	Total*	What is the name of your insurance company?
	Total*	AAA	Allied	Allstate	AMICA	Century National	Encompass	Farmers	Fidelity	Firemans Fund	The Hartford	Liberty Mutual	Lloyds of London	Mercury	Residence Mutual	Safeco	State Farm	Travelers	USAA	Wawanesa	Other
	265	16	9	23	4	4	3	47	2	0	4	13	0	4	3	3	49	6	23	7	45
Barrett Junction	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
Barrett Junction	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%
Borrego Springs	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
Borrego Springs	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%
Dulzura	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
Dulzura	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%
Escondido	33	0	2	5	0	0	0	6	1	0	1	2	0	1	0	0	7	1	3	1	3
Escondido	12.50%	0.00%	22.20%	21.70%	0.00%	0.00%	0.00%	12.80%	50.00%	0.00%	25.00%	15.40%	0.00%	25.00%	0.00%	0.00%	14.30%	16.70%	13.00%	14.30%	6.70%
Fallbrook	17	0	1	0	0	1	0	6	0	0	0	0	0	0	0	0	1	0	1	0	7
Fallbrook	6.40%	0.00%	11.10%	0.00%	0.00%	25.00%	0.00%	12.80%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	2.00%	0.00%	4.30%	0.00%	15.60%
Lake Arrowhead	17	0	0	4	0	0	0	4	0	0	0	0	0	0	0	0	5	0	1	0	3
Lake Arrowhead	6.40%	0.00%	0.00%	17.40%	0.00%	0.00%	0.00%	8.50%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	10.20%	0.00%	4.30%	0.00%	6.70%
Poway	29	2	0	1	0	0	1	3	1	0	1	3	0	0	0	1	7	1	2	0	6
Poway	10.90%	12.50%	0.00%	4.30%	0.00%	0.00%	33.30%	6.40%	50.00%	0.00%	25.00%	23.10%	0.00%	0.00%	0.00%	33.30%	14.30%	16.70%	8.70%	0.00%	13.30%
Ramona	26	0	2	4	0	1	0	6	0	0	0	0	0	0	0	0	8	0	1	0	4
Ramona	9.80%	0.00%	22.20%	17.40%	0.00%	25.00%	0.00%	12.80%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	16.30%	0.00%	4.30%	0.00%	8.90%
Rancho Bernardo	110	13	2	5	4	2	2	14	0	0	2	7	0	3	3	2	15	4	9	6	17
Rancho Bernardo	41.50%	81.30%	22.20%	21.70%	100.00%	50.00%	66.70%	29.80%	0.00%	0.00%	50.00%	53.80%	0.00%	75.00%	100.00%	66.70%	30.60%	66.70%	39.10%	85.70%	37.80%
Rancho Santa Fe	8	1	2	0	0	0	0	0	0	0	0	1	0	0	0	0	0	0	3	0	1
Rancho Santa Fe	3.00%	6.30%	22.20%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	7.70%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	13.00%	0.00%	2.20%
Other, please specify	25	0	0	4	0	0	0	8	0	0	0	0	0	0	0	0	6	0	3	0	4
Other, please specify	9.40%	0.00%	0.00%	17.40%	0.00%	0.00%	0.00%	17.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	12.20%	0.00%	13.00%	0.00%	8.90%

Have you attended or utilized insurance claim support programs provided by:
	Total*	What is the name of your insurance company?
	Total*	AAA	Allied	Allstate	AMICA	Century National	Encompass	Farmers	Fidelity	Firemans Fund	The Hartford	Liberty Mutual	Lloyds of London	Mercury	Residence Mutual	Safeco	State Farm	Travelers	USAA	Wawanesa	Other
	226	11	7	22	4	4	3	42	2	0	4	13	0	3	1	3	40	4	19	7	37
RB United	148	8	6	13	4	3	1	20	1	0	3	11	0	2	1	3	21	4	16	7	24
RB United	65.50%	72.70%	85.70%	59.10%	100.00%	75.00%	33.30%	47.60%	50.00%	0.00%	75.00%	84.60%	0.00%	66.70%	100.00%	100.00%	52.50%	100.00%	84.20%	100.00%	64.90%
Rebuilding Mountain Hearts and Lives	29	0	0	7	0	0	0	10	0	0	0	0	0	0	0	0	9	0	0	0	3
Rebuilding Mountain Hearts and Lives	12.80%	0.00%	0.00%	31.80%	0.00%	0.00%	0.00%	23.80%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	22.50%	0.00%	0.00%	0.00%	8.10%
Fire Recovery Centers	62	1	4	3	1	2	0	10	0	0	1	2	0	1	0	3	13	1	4	2	14
Fire Recovery Centers	27.40%	9.10%	57.10%	13.60%	25.00%	50.00%	0.00%	23.80%	0.00%	0.00%	25.00%	15.40%	0.00%	33.30%	0.00%	100.00%	32.50%	25.00%	21.10%	28.60%	37.80%
Jewish Family Services of San Diego	22	1	2	2	1	0	0	3	0	0	0	0	0	0	0	0	7	0	3	1	2
Jewish Family Services of San Diego	9.70%	9.10%	28.60%	9.10%	25.00%	0.00%	0.00%	7.10%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	17.50%	0.00%	15.80%	14.30%	5.40%
CARe	129	4	5	13	1	2	2	27	1	0	2	5	0	0	1	3	26	1	13	1	22
CARe	57.10%	36.40%	71.40%	59.10%	25.00%	50.00%	66.70%	64.30%	50.00%	0.00%	50.00%	38.50%	0.00%	0.00%	100.00%	100.00%	65.00%	25.00%	68.40%	14.30%	59.50%
Other	21	2	2	1	0	0	0	5	0	0	0	1	0	1	0	0	4	1	1	1	2
Other	9.30%	18.20%	28.60%	4.50%	0.00%	0.00%	0.00%	11.90%	0.00%	0.00%	0.00%	7.70%	0.00%	33.30%	0.00%	0.00%	10.00%	25.00%	5.30%	14.30%	5.40%

* Total = The number of respondents for the entire survey who answered the Row question and, if a filter is applied, meet the filter criteria.