My home burnt to the ground, deemed electrical fire. While in the hospital, my agent allowed a couple to befriend my 83 year old mother and convinced her I burned the house down and they were out for her best interests. The adjuster was told by my agent it was my mothers house and her policy, knowing that she lived elsewhere and never met her and I had been with him since 96 and stayed with him when I purchased the second home in 2006. The appraisals I had done several years earlier were lost, my address and whereabouts unknown, my mothers name, phone and address were changed to their address and it took several months and hiring a lawyer to get my checks back and other various documents. Every rule in the book has been broken and even after almost 3 years, I still have no reprieve. The story is one that Im sure is the first of its kind. I need help!

About The Expert

Amy Bach

Amy Bach has been a professional advocate for insurance policyholders since 1984 and an attorney since 1989. She co-founded United Policyholders in 1991 and serves as the organization's Executive Director and primary spokesperson; shaping and overseeing the Roadmap to Recovery™, Roadmap to Preparedness, and Advocacy and Action programs. She is a nationally recognized expert on insurance claim and legal matters; frequently interviewed in print and broadcast media, and the author of numerous publications including "The Disaster Recovery Handbook", "WISE UP: The Savvy Consumer's Guide to Buying Insurance" and consumer tips and guides in the UP Claim Help Library.  Recognized by Money Magazine as a Money Hero, Bach is in her eighth consecutive term as an official consumer representative to the National Association of Insurance Commissioners, and is a member of the Federal Advisory Committee on Insurance.