I was in a car accident at the end of October--it was the other guy's fault. The car looked to be totaled but it was decided that they were going to fix it. My car was in the shop for 51 days. I did not CHOOSE the body shop; the cops had it towed there. I had never worked with a body shop before so I figured that one was fine (I didn't see any bad reviews online either)...and I couldn't drive my car around to find another one. My insurance company could care less where I went. I picked up my car today and already complained to them about how dirty the inside was; they detailed it again (although there is no way they ever detailed it in the first place). It still is not great looking but I have bigger fish to fry. The hood doesn't lay right, the paint looks like it dripped and the car is making a weird noise. I am bringing it back tomorrow but why doesn't my insurance company fight any of this battle for me? My insurance company said they don't guarantee the work---I guess they just like handing out checks. I want the inspector to look at it again and make sure things that were supposed to be done, were done. I don't know anything about cars which is why I was not the one who gave the estimate, decided what needed work, etc. Shouldn't they follow up? This headache has been mine for way too long and for many reasons unmentioned. Is my insurance company supposed to be doing anything??? Do they just decide a car's fate and then wash their hands of the situation?
New Jersey

About The Expert

Amy Bach

Amy Bach has been a professional advocate for insurance policyholders since 1984 and an attorney since 1989. She co-founded United Policyholders in 1991 and serves as the organization's Executive Director and primary spokesperson; shaping and overseeing the Roadmap to Recovery™, Roadmap to Preparedness, and Advocacy and Action programs. She is a nationally recognized expert on insurance claim and legal matters; frequently interviewed in print and broadcast media, and the author of numerous publications including "The Disaster Recovery Handbook", "WISE UP: The Savvy Consumer's Guide to Buying Insurance" and consumer tips and guides in the UP Claim Help Library.  Recognized by Money Magazine as a Money Hero, Bach is in her eighth consecutive term as an official consumer representative to the National Association of Insurance Commissioners, and is a member of the Federal Advisory Committee on Insurance.