Post Tubbs Fire in 2017, we relocated to Florence, OR. State Farm is paying for our rental house, rental furniture and part of our utilities and mileage since moving here in July 2018, while we look to buy a house in a very tight market. Our 13th adjuster and his manager now say that they are denying mileage ALE and that it should not have been paid us since leaving Santa Rosa. They say "based on your relocation to another state and out of the geographical area of your previous location additional mileage would no longer apply." We believe they are wrong and see nothing in the policy to support their decision. We have been charging them approx 50 miles per day for both vehicles to look for property and/or possible home to buy. Does moving out of state affect mileage ALE? We believe we would have not incurred costs for driving to pursue buying a home if not for the fire. Thanks for a response.

About The Expert

Amy Bach

Amy Bach has been a professional advocate for insurance policyholders since 1984 and an attorney since 1989. She co-founded United Policyholders in 1991 and serves as the organization's Executive Director and primary spokesperson; shaping and overseeing the Roadmap to Recovery™, Roadmap to Preparedness, and Advocacy and Action programs. She is a nationally recognized expert on insurance claim and legal matters; frequently interviewed in print and broadcast media, and the author of numerous publications including "The Disaster Recovery Handbook", "WISE UP: The Savvy Consumer's Guide to Buying Insurance" and consumer tips and guides in the UP Claim Help Library.  Recognized by Money Magazine as a Money Hero, Bach is in her eighth consecutive term as an official consumer representative to the National Association of Insurance Commissioners, and is a member of the Federal Advisory Committee on Insurance.