We closed on our house on May 16th 2014 and a severe hail storm occurred in our neighborhood on May 23rd. We were still in the process of moving. In July, we noticed roofs o several homes in our neighborhood were being replaced. We got 2 separate reputable roofing companies to look at it, both of them said we had similar damage as the other houses being fixed. We filed a claim. Our adjuster came and denied our claim based on a 'veritas' report that this area had no storm since 2012. We provided all the documentation- reports of hail, pictures, video and dates on the claims of other houses. Then the Insurance company told us to get third party inspection done from one of their companies. The inspector came on Jan 22nd 2015 and performed the inspection; his report is still due; BUT today we got a certified letter from them dated Jan 20th asking us to replace our roof or they will drop us!
State: 
North Carolina

About The Expert

Amy Bach

Amy Bach has been a professional advocate for insurance policyholders since 1984 and an attorney since 1989. She co-founded United Policyholders in 1991 and serves as the organization's Executive Director and primary spokesperson; shaping and overseeing the Roadmap to Recovery™, Roadmap to Preparedness, and Advocacy and Action programs. She is a nationally recognized expert on insurance claim and legal matters; frequently interviewed in print and broadcast media, and the author of numerous publications including "The Disaster Recovery Handbook", "WISE UP: The Savvy Consumer's Guide to Buying Insurance" and consumer tips and guides in the UP Claim Help Library.  Recognized by Money Magazine as a Money Hero, Bach is in her eighth consecutive term as an official consumer representative to the National Association of Insurance Commissioners, and is a member of the Federal Advisory Committee on Insurance.