Hello, We had a water damage in our house in Merrick (Long Island), New York on 12.23.2014 and we finally received an offer from the insurance company but we are totally overwhelmed with all the paper. My insurance company is Tower Group and we heard only horrible stories and truthfully they treated us really poorly and gave false information. Can you please advice me who I could contact to look over the paper in the New York- Long Island area and pay that advisor by the hourly rate. I contacted a couple of public adjuster to see if they could walk me through - one that he is not interested and the other said he will charge a 5 percent of the total claim and he would fight for more money. At this point we a willing to settle to get the house back in order which is unliveable at the moment. Thank you for your time and I look forward to hearing from you. Sincerely, Iris & Pat
New York

About The Expert

Amy Bach

Amy Bach has been a professional advocate for insurance policyholders since 1984 and an attorney since 1989. She co-founded United Policyholders in 1991 and serves as the organization's Executive Director and primary spokesperson; shaping and overseeing the Roadmap to Recovery™, Roadmap to Preparedness, and Advocacy and Action programs. She is a nationally recognized expert on insurance claim and legal matters; frequently interviewed in print and broadcast media, and the author of numerous publications including "The Disaster Recovery Handbook", "WISE UP: The Savvy Consumer's Guide to Buying Insurance" and consumer tips and guides in the UP Claim Help Library.  Recognized by Money Magazine as a Money Hero, Bach is in her eighth consecutive term as an official consumer representative to the National Association of Insurance Commissioners, and is a member of the Federal Advisory Committee on Insurance.