A sewer pipe located under the slab of our home had to be replaced. We filed a claim with All State on August 8 and was was issued a claim number August 12. The insurance claim representative went on vacation so we were speaking to another representative in his absence. We were advised to make the necessary repairs. The original claim representative has not returned phone calls or responded to our emails. The extent of damage to our home is severe. The plumbers had to saw through our stone flooring and slab to get the sewer pipe to make the replacement. an adjuster finally visited out home approximately 1 month after the claim was filed and came in with the attitude of doing as little as possible. We did receive some money but it is not enough to cover the repairs and since then we have discovered more damage. The adjuster will not respond to any phone calls or emails. Attorney?

About The Expert

Amy Bach

Amy Bach has been a professional advocate for insurance policyholders since 1984 and an attorney since 1989. She co-founded United Policyholders in 1991 and serves as the organization's Executive Director and primary spokesperson; shaping and overseeing the Roadmap to Recovery™, Roadmap to Preparedness, and Advocacy and Action programs. She is a nationally recognized expert on insurance claim and legal matters; frequently interviewed in print and broadcast media, and the author of numerous publications including "The Disaster Recovery Handbook", "WISE UP: The Savvy Consumer's Guide to Buying Insurance" and consumer tips and guides in the UP Claim Help Library.  Recognized by Money Magazine as a Money Hero, Bach is in her eighth consecutive term as an official consumer representative to the National Association of Insurance Commissioners, and is a member of the Federal Advisory Committee on Insurance.