I would like to find out if I can file/open a claim. This claim occurred about 1 to 2 years ago. I had a fire in my living room causing damaged to the carpet before it went out. I placed a claim with my insurance company. My husband and I have had the same policy for 7 years. When we signed up for this policy we asked repeatedly to have full replacement value. We said that we wanted the full replacement value that means that any item on our property that is destroyed, damaged we would get todays value so that we could replace the item with a new one. We did not want the coverage to have a depreciation value placed on the item. I don't remember when but I had called my agent to confirm that we had full replacement value several years after we got the insurance. He said "Yes". I repeated the understanding of what I meant by full replacement value and he said "That's right. That is what you have". When we had the fire, we where told that we did not have full replacement value. I argued with her, had the policy out and she insisted that we did not have that coverage. I was so up set, I even had a public adjuster there and he agreed with her. So, I accepted the offer. Today I found out that I have full replacement value for the last seven years! Is there anything I can do about this outright lie? Thank you for any assistance you can give me.

About The Expert

Amy Bach

Amy Bach has been a professional advocate for insurance policyholders since 1984 and an attorney since 1989. She co-founded United Policyholders in 1991 and serves as the organization's Executive Director and primary spokesperson; shaping and overseeing the Roadmap to Recovery™, Roadmap to Preparedness, and Advocacy and Action programs. She is a nationally recognized expert on insurance claim and legal matters; frequently interviewed in print and broadcast media, and the author of numerous publications including "The Disaster Recovery Handbook", "WISE UP: The Savvy Consumer's Guide to Buying Insurance" and consumer tips and guides in the UP Claim Help Library.  Recognized by Money Magazine as a Money Hero, Bach is in her eighth consecutive term as an official consumer representative to the National Association of Insurance Commissioners, and is a member of the Federal Advisory Committee on Insurance.