A tree fell on my house in 2016. Insurance company said there was no damage to roof and water blow up under shingles. So I got the drywall repaired. It started leaking again so I had a contractor look it over. The contractor said the roof was damaged from the tree, and the side of the roof the tree landed on needs to be replaced. The insurance company said that they will only cover 6 sheets of plywood which is under the deductible. I got all the pictures and quotes to fix the roof that the insurance adjuster asked for. They said they were going to get a hold of me, but have not yet. What is my next step?
North Carolina

About The Expert

Amy Bach

Amy Bach has been a professional advocate for insurance policyholders since 1984 and an attorney since 1989. She co-founded United Policyholders in 1991 and serves as the organization's Executive Director and primary spokesperson; shaping and overseeing the Roadmap to Recovery™, Roadmap to Preparedness, and Advocacy and Action programs. She is a nationally recognized expert on insurance claim and legal matters; frequently interviewed in print and broadcast media, and the author of numerous publications including "The Disaster Recovery Handbook", "WISE UP: The Savvy Consumer's Guide to Buying Insurance" and consumer tips and guides in the UP Claim Help Library.  Recognized by Money Magazine as a Money Hero, Bach is in her eighth consecutive term as an official consumer representative to the National Association of Insurance Commissioners, and is a member of the Federal Advisory Committee on Insurance.