We had a house fire and they took our furniture and cleaned it and brought it back and the wood has a smoke and mildewed smell. The adjuster says he can't smell it. He sent a person to look at it and they say they can't smell it, but my husband and I live here and trust me u can smell it. They don't want to pay to replace it they say nothing is wrong with it. We had another person tell us they could smell it and the fact is it was in the burnt house for 2 months before they came and got it to clean it.....can we make they replace it? Very hard Insurance Co to deal with.

About The Expert

Amy Bach

Amy Bach has been a professional advocate for insurance policyholders since 1984 and an attorney since 1989. She co-founded United Policyholders in 1991 and serves as the organization's Executive Director and primary spokesperson; shaping and overseeing the Roadmap to Recovery™, Roadmap to Preparedness, and Advocacy and Action programs. She is a nationally recognized expert on insurance claim and legal matters; frequently interviewed in print and broadcast media, and the author of numerous publications including "The Disaster Recovery Handbook", "WISE UP: The Savvy Consumer's Guide to Buying Insurance" and consumer tips and guides in the UP Claim Help Library.  Recognized by Money Magazine as a Money Hero, Bach is in her eighth consecutive term as an official consumer representative to the National Association of Insurance Commissioners, and is a member of the Federal Advisory Committee on Insurance.