My family lost everything in Hurricane Katrina. We had homeowners insurance with AAA Auto Club Family Insurance Company. My husband and I kept getting the run around so we had to get a lawyer to help us. Now 10 years later, 3 different law firms, we lived for almost 4 years in a FEMA Trailor we still are no closer to settling our claim. We were told it is too late for the insurance company to pay our claim. Our claim was never settled - it's like it fell through the cracks. My husband is an electrician (30+years) and I'm a public school teacher (over 26 years). We're not big money people but we deserve to have our case settled a long time ago. Thanks for any help you can give us.

About The Expert

Amy Bach

Amy Bach has been a professional advocate for insurance policyholders since 1984 and an attorney since 1989. She co-founded United Policyholders in 1991 and serves as the organization's Executive Director and primary spokesperson; shaping and overseeing the Roadmap to Recovery™, Roadmap to Preparedness, and Advocacy and Action programs. She is a nationally recognized expert on insurance claim and legal matters; frequently interviewed in print and broadcast media, and the author of numerous publications including "The Disaster Recovery Handbook", "WISE UP: The Savvy Consumer's Guide to Buying Insurance" and consumer tips and guides in the UP Claim Help Library.  Recognized by Money Magazine as a Money Hero, Bach is in her eighth consecutive term as an official consumer representative to the National Association of Insurance Commissioners, and is a member of the Federal Advisory Committee on Insurance.