I have a dispute with Allied Property & Casualty Company adjuster’s report of the cause of my vehicle accident. Allied never visually inspected the vehicle but only reviewed pictures taken by the body shop. Under CA Insurance Department requirements that Allied’s adjuster personally look at damage of vehicle. When I disputed the adjusters report he called the body shop manager. Allied assessment was only based on pictures and comments from conversation with the manager. The body shop manager told me that his conversation with the adjuster was different then the adjusters report. I 'm attempting to have the consumer services of CA Dept. of Insurance contact the manager for the actual conversation that he had. The mgr. is willing to review what the adjuster reported. I’m not certain if the Insurance Department will directly call the manager of the auto body shop.

About The Expert

Amy Bach

Amy Bach has been a professional advocate for insurance policyholders since 1984 and an attorney since 1989. She co-founded United Policyholders in 1991 and serves as the organization's Executive Director and primary spokesperson; shaping and overseeing the Roadmap to Recovery™, Roadmap to Preparedness, and Advocacy and Action programs. She is a nationally recognized expert on insurance claim and legal matters; frequently interviewed in print and broadcast media, and the author of numerous publications including "The Disaster Recovery Handbook", "WISE UP: The Savvy Consumer's Guide to Buying Insurance" and consumer tips and guides in the UP Claim Help Library.  Recognized by Money Magazine as a Money Hero, Bach is in her eighth consecutive term as an official consumer representative to the National Association of Insurance Commissioners, and is a member of the Federal Advisory Committee on Insurance.