Regarding the "How to Communicate with your Insurance Company" webpage ( My company seems to be organized differently in that the adjuster works for a 3rd party company and not for the insurance company. When I've called my insurance company to complain and push for an update... they take no responsibly for contacting the adjuster for their report or for giving them a deadline for completion. Who can I contact since the adjuster's supervisor doesn't work for the insurance company and the insurance company is not being cooperative in that they will not contact the adjuster for an update?
New York

About The Expert

Amy Bach

Amy Bach has been a professional advocate for insurance policyholders since 1984 and an attorney since 1989. She co-founded United Policyholders in 1991 and serves as the organization's Executive Director and primary spokesperson; shaping and overseeing the Roadmap to Recovery™, Roadmap to Preparedness, and Advocacy and Action programs. She is a nationally recognized expert on insurance claim and legal matters; frequently interviewed in print and broadcast media, and the author of numerous publications including "The Disaster Recovery Handbook", "WISE UP: The Savvy Consumer's Guide to Buying Insurance" and consumer tips and guides in the UP Claim Help Library.  Recognized by Money Magazine as a Money Hero, Bach is in her eighth consecutive term as an official consumer representative to the National Association of Insurance Commissioners, and is a member of the Federal Advisory Committee on Insurance.