I have downloaded the “sample_letter_for_requesting_copies_of_claim-related_documents”; I will customize it for my request to American Family. I need to get copies of all invoices submitted against the claim for reimbursement from the Public Adjuster and/or Contractor and I need the explanations/reasons for amounts that did not covered/reimbursed. I am guessing AmFam provided the explanation to the Public Adjuster but he has not provided me with the explanation. The information and resources on this website have been very helpful. The fire occurred in Feb 2014. I used a sample letter to get a 60 day extension for replacement costs (initially Feb 2015 changed to April 2015). The public adjuster initially refused to ask for the extension; I refused to take no for an answer (multiple times) then followed up with the certified letter to the Insurance Company.

About The Expert

Amy Bach

Amy Bach has been a professional advocate for insurance policyholders since 1984 and an attorney since 1989. She co-founded United Policyholders in 1991 and serves as the organization's Executive Director and primary spokesperson; shaping and overseeing the Roadmap to Recovery™, Roadmap to Preparedness, and Advocacy and Action programs. She is a nationally recognized expert on insurance claim and legal matters; frequently interviewed in print and broadcast media, and the author of numerous publications including "The Disaster Recovery Handbook", "WISE UP: The Savvy Consumer's Guide to Buying Insurance" and consumer tips and guides in the UP Claim Help Library.  Recognized by Money Magazine as a Money Hero, Bach is in her eighth consecutive term as an official consumer representative to the National Association of Insurance Commissioners, and is a member of the Federal Advisory Committee on Insurance.