My brother has been deceased for 14 years and has a life insurance policy in effect. The insurance company asked me to fax them the death certificate and copy of obituary approximately 15 days later they send a letter naming a beneficiary who has our last name but the first name is not anyone we know in relation to our family, they are telling me that this person passed away after my brother passed away and they will pay the cost of this persons funeral and any remaining benefits to their survivors, I sent a notarized letter telling them there is no such person related to my brother or our family and they are still requesting me to get them information I don't know how to proceed with them at this point, any advice would be appreciated.
New Jersey

About The Expert

Amy Bach

Amy Bach has been a professional advocate for insurance policyholders since 1984 and an attorney since 1989. She co-founded United Policyholders in 1991 and serves as the organization's Executive Director and primary spokesperson; shaping and overseeing the Roadmap to Recovery™, Roadmap to Preparedness, and Advocacy and Action programs. She is a nationally recognized expert on insurance claim and legal matters; frequently interviewed in print and broadcast media, and the author of numerous publications including "The Disaster Recovery Handbook", "WISE UP: The Savvy Consumer's Guide to Buying Insurance" and consumer tips and guides in the UP Claim Help Library.  Recognized by Money Magazine as a Money Hero, Bach is in her eighth consecutive term as an official consumer representative to the National Association of Insurance Commissioners, and is a member of the Federal Advisory Committee on Insurance.