I had a leak under my kitchen sink which caused mold growth. It was mitigated right away. However, it has taken 8 months to replace the cabinets. The cabinets finally came in and they were not put in right, they are not the right color and the doors were damaged. I put in a call to my insurance company and they were supposed to set up their adjuster and the company to come back out to look at it to assess. That was two weeks ago. They were supposed to call to set up an appointment and have not. I had another contractor out since to look at what these people did and he said it was terribly put it. What are my rights? Do I have to pay? Do I need to start looking for a lawyer...they just keep passing me off.

About The Expert

Amy Bach

Amy Bach has been a professional advocate for insurance policyholders since 1984 and an attorney since 1989. She co-founded United Policyholders in 1991 and serves as the organization's Executive Director and primary spokesperson; shaping and overseeing the Roadmap to Recovery™, Roadmap to Preparedness, and Advocacy and Action programs. She is a nationally recognized expert on insurance claim and legal matters; frequently interviewed in print and broadcast media, and the author of numerous publications including "The Disaster Recovery Handbook", "WISE UP: The Savvy Consumer's Guide to Buying Insurance" and consumer tips and guides in the UP Claim Help Library.  Recognized by Money Magazine as a Money Hero, Bach is in her eighth consecutive term as an official consumer representative to the National Association of Insurance Commissioners, and is a member of the Federal Advisory Committee on Insurance.