We are currently trying to settle a wind/hail damage claim on our roof. We have had to fight with Ameriprise Insurance for several months to get the roof replaced and now they are deducting $10,000 for depreciation. stating that in the policy it says that the roof only has ACV coverage. The declaration page says we have RCV coverage on the dwelling; there is no mention of the significant change of coverage regarding the roof; and the agent certainly never mentioned it. To make matters worse, we've had 2 different settlement checks and the depreciation is growing the longer this drags out. I would think it would be calculated as of the date of damage and not continuing to grow more than a year later. I consider the undisclosed change in coverage within the policy to be intentionally misleading to the policy holder. Is there anything we can do about this?
State: 
Oklahoma

About The Expert

Amy Bach

Amy Bach has been a professional advocate for insurance policyholders since 1984 and an attorney since 1989. She co-founded United Policyholders in 1991 and serves as the organization's Executive Director and primary spokesperson; shaping and overseeing the Roadmap to Recovery™, Roadmap to Preparedness, and Advocacy and Action programs. She is a nationally recognized expert on insurance claim and legal matters; frequently interviewed in print and broadcast media, and the author of numerous publications including "The Disaster Recovery Handbook", "WISE UP: The Savvy Consumer's Guide to Buying Insurance" and consumer tips and guides in the UP Claim Help Library.  Recognized by Money Magazine as a Money Hero, Bach is in her eighth consecutive term as an official consumer representative to the National Association of Insurance Commissioners, and is a member of the Federal Advisory Committee on Insurance.