We are currently trying to settle a wind/hail damage claim on our roof. We have had to fight with Ameriprise Insurance for several months to get the roof replaced and now they are deducting $10,000 for depreciation. stating that in the policy it says that the roof only has ACV coverage. The declaration page says we have RCV coverage on the dwelling; there is no mention of the significant change of coverage regarding the roof; and the agent certainly never mentioned it. To make matters worse, we've had 2 different settlement checks and the depreciation is growing the longer this drags out. I would think it would be calculated as of the date of damage and not continuing to grow more than a year later. I consider the undisclosed change in coverage within the policy to be intentionally misleading to the policy holder. Is there anything we can do about this?

About The Expert

Amy Bach

Amy Bach has been a professional advocate for insurance policyholders since 1984 and an attorney since 1989. She co-founded United Policyholders in 1991 and serves as the organization's Executive Director and primary spokesperson; shaping and overseeing the Roadmap to Recovery™, Roadmap to Preparedness, and Advocacy and Action programs. She is a nationally recognized expert on insurance claim and legal matters; frequently interviewed in print and broadcast media, and the author of numerous publications including "The Disaster Recovery Handbook", "WISE UP: The Savvy Consumer's Guide to Buying Insurance" and consumer tips and guides in the UP Claim Help Library.  Recognized by Money Magazine as a Money Hero, Bach is in her eighth consecutive term as an official consumer representative to the National Association of Insurance Commissioners, and is a member of the Federal Advisory Committee on Insurance.