The cabin I was renting burned down in the Valley fire. I have renter's insurance with CSAA. I filed a claim on Sept 14. I spoke with my adjuster a couple of times in the next week. She agreed to send me a $5,000 check or direct deposit it to my account right away. It never happened. Since that time I have called and left messages and I have emailed repeatedly. I have read UP's guidelines and suggestions. I am reluctant to try to go around the adjuster and contact someone else for fear of retribution. I know UP suggests being friendly but firm, but I don't know how to be either when my adjuster won't communicate with me. Is there a polite way to bypass the adjuster, or am I just asking for trouble if I do so? Thanks for your time.

About The Expert

Amy Bach

Amy Bach has been a professional advocate for insurance policyholders since 1984 and an attorney since 1989. She co-founded United Policyholders in 1991 and serves as the organization's Executive Director and primary spokesperson; shaping and overseeing the Roadmap to Recovery™, Roadmap to Preparedness, and Advocacy and Action programs. She is a nationally recognized expert on insurance claim and legal matters; frequently interviewed in print and broadcast media, and the author of numerous publications including "The Disaster Recovery Handbook", "WISE UP: The Savvy Consumer's Guide to Buying Insurance" and consumer tips and guides in the UP Claim Help Library.  Recognized by Money Magazine as a Money Hero, Bach is in her eighth consecutive term as an official consumer representative to the National Association of Insurance Commissioners, and is a member of the Federal Advisory Committee on Insurance.