Hello and thanks so much, My father died February 24, 2016. My sister found, among his possessions, a single premium life insurance policy my father purchased in 1987. It took a while to find the correct company, since it is no longer in business, but we did eventually locate the company that "inherited" the policy. On 3/22/16, my sister faxed the policy in its entirety to the company. They finally acknowledge they received the fax, but say it's going to take a long while to "locate" the policy since it's so old. I'm rather confused about what, precisely, the company is attempting to locate since we have each and every page of the original policy and have faxed that to the insurance company. Am I being ludicrously impatient or is it time to call in someone who can help such as the BBB or the Pennsylvania Department of Insurance. THANK YOU, Rosemarie Scott-Griffiths

About The Expert

Amy Bach

Amy Bach has been a professional advocate for insurance policyholders since 1984 and an attorney since 1989. She co-founded United Policyholders in 1991 and serves as the organization's Executive Director and primary spokesperson; shaping and overseeing the Roadmap to Recovery™, Roadmap to Preparedness, and Advocacy and Action programs. She is a nationally recognized expert on insurance claim and legal matters; frequently interviewed in print and broadcast media, and the author of numerous publications including "The Disaster Recovery Handbook", "WISE UP: The Savvy Consumer's Guide to Buying Insurance" and consumer tips and guides in the UP Claim Help Library.  Recognized by Money Magazine as a Money Hero, Bach is in her eighth consecutive term as an official consumer representative to the National Association of Insurance Commissioners, and is a member of the Federal Advisory Committee on Insurance.