by United Policyholders

On this website and through the Roadmap to Recovery program you will find tips, tools and resources relevant to the 2017 North Bay wildfires.  Our main focus is on helping you navigate your insurance claim toward full, fair and prompt payouts of all benefits owed under your home insurance. We also offer guidance on debris removal, temporary living arrangements, government aid, construction issues, hiring professional help, and deciding how and if you will repair, rebuild or buy a replacement home. 

 

 
Scroll down for more info and to view recordings of past events,
including videos of insurance claim help webinars
 

We need to hear from you!

Surveys are one of the ways we keep our fingers on the pulse of the recovery.  The data collected helps us serve your community and informs our advocacy work in the courts, legislatures, media and public policy forums.
Your identity will be kept confidential. 

As a thank you for completing the survey, all email addresses will be entered into a drawing to win a $50 Amazon giftcard.
 
Make sure your voice is heard!

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October 7, 2019
PG&E Claim Webinar
Available to watch here

You can also learn more at PGEFIREINFO.COM, a website created by survivors to offer guidance on submitting a claim.

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Insurance Claims Webinar and Free Legal Consultation
Friday, October 18, 2019

Napa Valley Community Foundation
Community Conference Center
3299 Claremont Way #2, Napa, CA 94558

Webinar 11:00 AM

One-on-one legal clinic 12:30 - 3:00 PM
Please send an email to info@uphelp.org to sign up for the clinic.

The webinar can be viewed at the foundation offices or at home.
Space is limited for in-person viewing; first come, first serve.

Use this link to register for the webinar;
also viewable from your computer.

View the Flyer

 

 

 

We're proud to offer the following guidance to help you keep moving forward on your road to recovery:

Overcoming Obstacles:

Additional Resources:

Legal Help Resources:

For more information visit our Claim Help Library by clicking the icon below:

                                                
Wildfire (Total Loss)
Claim Help Library 
  Partial Loss
Claim Help Library 
 

 

Ask an Expert Forum:

The UP ”Ask an Expert” forum is an easy and safe way to ask direct questions and get answers from experienced and reputable consumer-oriented attorneys, claim, construction, tax and finance professionals plus previous disaster survivors who serve as UP volunteers. Your identity and personal information are protected. To use the forum, please visit www.uphelp.org/Ask-an-Expert

 

Previous Workshops and Events:

ROADMAP TO RECOVERY WORKSHOPS

Post Disaster Insurance-Related Problem Solving
A Roadmap to Recovery Webinar
September 12, 2019, 6:00 pm

Watts UP? Troubleshooting Your Wildfire Claim
A Roadmap to Recovery Webinar

August 20, 2019, 6:00 pm
 
Watts UP? Troubleshooting Your Wildfire Claim
A Roadmap to Recovery Webinar

August 13, 2019, 6:00 pm

 
 
Watts UP? Troubleshooting Your Wildfire Claim
A Roadmap to Recovery Webinar

August 6, 2019, 6:00 pm
Power Point slides
 

 
Watts UP? Troubleshooting Your Wildfire Claim
A Roadmap to Recovery Webinar

July 23, 2019, 6:00 pm
Power Point slides
 

 
Watts UP? Troubleshooting Your Wildfire Claim
A Roadmap to Recovery Webinar

July 16, 2019, 6:00 pm
 

 
Watts UP? Troubleshooting Your Wildfire Claim
A Roadmap to Recovery Webinar

July 11, 2019, 6:00 pm
Power Point slides
 

 
Watts UP? Troubleshooting Your Wildfire Claim
A Roadmap to Recovery Webinar

June 20, 2019, 6:00 pm
 

 
Check UP: Homeowner's Insurance Policy Review
Friday, June 14, 2019, 1:30 - 4:00 pm
Silverado Resort and Spa
1600 Atlas Peak Road, Napa
Insurance-related problem solving:
Debris removal, Temporary Living Expenses, Non-renewals
Thursday, June 13, 2019, 6:00 pm
Unitarian Universalist Church
547 Mendocino Ave., Santa Rosa
View the Flyer for more information
 

 

FREE FINANCIAL PLANNING

Saturday, April 27th, 11am-3pm,
Community Action Partnership Sonoma County, 141 Stony Circle #210, Santa Rosa
 
Tax and Financial Planning Webinar
Monday, March 18th, 2019
5:30 PM PDT
View the Flyer for more information
 

Santa Rosa Workshop #15: Financial Decisions and Income Tax Strategies
Wednesday, January 30th at 6pm
Unitarian Universalist Church
547 Mendocino Ave., Santa Rosa
View the Flyer Here
View Power Point
 

 

Santa Rosa -  Home Inventory Help Workshop
Sunday, January 13th at 12:15pm
Steele Lane Community Center
415 Steele Ln., Santa Rosa
 

Santa Rosa Workshop #14: REPLACING YOUR HOME, paying the bills…
Costs that insurance won’t cover, Debris removal, Property taxes

Wednesday, November 7th at 6pm
Unitarian Universalist Church
547 Mendocino Ave., Santa Rosa
View the Flyer

 

 

 

Santa Rosa Workshop #13: Deadlines and Decisions Before the One Year Anniversary

Wednesday, September 12th, 6pm
Unitarian Universalist Church
547 Mendocino Ave., Santa Rosa
Topic: Deadlines and Decisions at the 1 year anniversary

Workshop flyer, Workshop Handout,
One Year Deadlines/Decisions Bulletin

 

Santa Rosa Workshop #12: Stretching ALE & Resolving differences
in your adjusters estimate / scope of loss / contractor's estimate

Tuesday, August 7th,  6pm
Unitarian Universalist Church
547 Mendocino Ave., Santa Rosa
 

Santa Rosa Workshop #11: Progress payments during rebuilding,
Remedying underinsurance, Legislative update
Thursday, July 19th, 6pm 
Unitarian Universalist Church
547 Mendocino Ave., Santa Rosa
view the Flyer

 

 

Santa Rosa Workshop #10: Remedies for the Underinsured
and 
Settling Valuation Disputes
Thursday, May 31st at 6pm
Unitarian Universalist Church
547 Mendocino Ave., Santa Rosa
View flyer for more information
View the presentation slides
View the Handout

 

 

Santa Rosa Workshop #9: Strategies for collecting what you are owed
Tuesday, April 24th, 6-8pm
Unitarian Universalist Church
547 Mendocino Ave., Santa Rosa
View the Flyer

 

Santa Rosa Workshop #8: Strategies for Healing and Dealing
Wednesday, March 21st , 6-8pm

Santa Rosa High School Auditorium
1235 Mendocino Ave., Santa Rosa
View Flyer
Local Counseling Resources

Santa Rosa Workshop: #7: Topic: Dwelling Claim Help and "Scope of Loss"
Wednesday, February 21st, 6-8pm
Santa Rosa High School Auditorium
1235 Mendocino Ave., Santa Rosa
View the workshop flyer

 

Napa Workshop #3: Financial Decision Making
Tuesday, February 20th, 6-8pm
​The Hall at St. John the Baptist Church
960 Caymus St., Napa
View the workshop flyer

 

Santa Rosa Workshop #6: Financial Decision Making 
Thursday, January 25th, 6-8 p.m.
Santa Rosa High School Auditorium

1235 Mendocino Ave., Santa Rosa
View the workshop flyer

 

Napa Workshop #2: Information and guidance on navigating the dwelling and contents portion of your claim and asserting your rights.
January 23rd, 2018
Yountville Community Center
6516 Washington St, Yountville
​View the workshop flyer
*This workshop covered content similar to the 12/14/18 workshop*
 

Santa Rosa Workshop #5: Partial Loss Insurance Claim Help
January 17th, 2018 
Universalist Unitarian Church
547 Mendocino Ave., Santa Rosa
View the workshop flyer 
 

 

 

Napa Workshop #1: Information and guidance on navigating your insurance claim, communicating with your insurance company going up the chain of command, and asserting your rights

December 14th, 2017
Napa County HHS, Building A
2751 Napa Valley Corporate Drive, Napa
View the workshop flyer

 

Santa Rosa Workshop #4:  Speaking UP; Knowing and asserting your rights, communicating effectively w/your insurer, going up the chain of command

Thursday December 7th, Afternoon and Evening sessions 2-4 and 6-8 pm
Universalist Unitarian Church
547 Mendocino Ave., Santa Rosa
View the workshop flyer
 

 

Santa Rosa Workshop #3: Navigating the "Contents" portion of your insurance claim
Wednesday, November 15th from 6pm-8pm
Universalist Unitarian Church
547 Mendocino Ave., Santa Rosa

 

Santa Rosa Workshop #2: Navigating the "Dwelling" portion of your insurance claim
Wednesday, November 1st 6pm-8pm
Universalist Unitarian Church
547 Mendocino Ave., Santa Rosa
For more info, view the workshop flyer
Watch a recording of the workshop

Santa Rosa Workshop #1: Insurance and Recovery Orientation 
October 25th from 6pm-8pm
Unitarian Universalist Church
547 Mendocino Ave., Santa Rosa
For more info, view the workshop flyer
Watch a recording of the workshop

About The Blogger

United Policyholders

United Policyholders is a non-profit organization that serves as a voice and an information resource for insurance consumers in all 50 States.