by United Policyholders


If your property has been damaged or destroyed, we are here to help.  

In this library and through our Roadmap to Recovery program, you can access guidance and information on navigating insurance and recovering from losses due to the Camp Fire.  As you move through the process, we encourage you to use a three-ring binder, notebook or UP R2R journal to stay organized.  Use it to keep track of communications, problems and progress.  Use it to keep receipts for items you replace or repair, and expenses due to losing the use of your home. These items are generally reimburseable under your "Additional Living Expense" insurance coverage.

Educating yourself through our program will increase your odds of getting a full and fair insurance settlement, help you make good decisions and regain financial and emotional health.  Seek out others who are insured with the same company you're insured with, share information and stay in touch with them as best you can.  UP is here to support you.  We're rooting for you!



Upcoming Roadmap to Recovery Workshops:

Wednesday, February 20th, 2019 at 6:30pm
Saint Johns Episcopal Church
2341 Floral Avenue, Chico

This workshop will focus on the "Contents" and "Additional Living Expense" portion of your claim as well as how to SPEAK UP and effectively communicate with your insurance company


Other upcoming events and info:

CA Department of Insurance Townhall
Saturday, Feb. 23rd, 2019 11-4
Sunday February 24th, 9-12
Chico State, 400 W. First Street,  Arts and Humanities Building


NOTE:  The deadline for participating in the coordinated debris removal program is now February 15th, 2019


To recieve emails about future UP workshops, email
(please indicate that you want to recieve CAMP email updates)


For additional recovery resources
visit Butte County 2-1-1 or call 2-1-1 



Total Losses:

Our main focus is on helping you navigate your insurance claim toward a full, fair and prompt settlement.  We also offer guidance on debris removal, temporary living arrangements, government aid, construction issues, financial decision-making, hiring professional help, and deciding how and if you will repair, rebuild or buy a replacement home.

Please watch the First Steps After a Disaster video and make use of all the help our non-profit offers.  That includes videos of our past Roadmap to Recovery workshops in other wildfire areas, a library of tipssamples and toolsguidance from past disaster survivors, and answers to individual questions from insurance claim and legal profession expert volunteers via our Ask an Expert forum.

NOTE:  Merced Property & Casualty Customers,

                      Don't panic, get informed


 Partial Losses/Standing Homes:

If your home was spared but was exposed to extreme heat and smoke, we offer specialized guidance on insurance claim issues related to proper cleaning, inspecting for damage, restoring healthy indoor air quality and repairing obvious as well as hidden damage.  


Here are some items to get you started putting one foot in front of the other on the road to recovery:

Ask an Expert Forum:

The UP ”Ask an Expert” forum is an easy and safe way to ask direct questions and get answers from experienced and reputable consumer-oriented attorneys, claim, construction, tax and finance professionals plus previous disaster survivors who serve as UP volunteers. Your identity and personal information are protected. To use the forum, please visit


Additional Resources:

For more information, visit our Claim Help Library by clicking the icon below:

Wildfire (Total Loss)
Claim Help Library 
  Partial Loss
Claim Help Library 


Previous Roadmap to Recovery Workshops:


Navigating the "dwelling" portion of your claim
Total Loss Survivors: Wednesday, January 16th 6-8pm
Chico State University - Performing Art Center, Room 134 
View the Flyer for more information

"Still Standing" / Partial Loss Survivors: 
Navigating common insurance claim challenges 
Thursday, January 17th, 6-8pm
Chico State University - Bell Memorial Union, Room 203
View the Flyer for more information


Recovery and Insurance Orientation
Tuesday, December 18th, 6-8pm
Chico State University - Performing Art Center Rm. 144
See flyer for more information


About The Blogger

United Policyholders

United Policyholders is a non-profit organization that serves as a voice and an information resource for insurance consumers in all 50 States.