by United Policyholders


If your property has been damaged or destroyed, we are here to help.  The information we gather through your responses will help us continue providing services to Camp Fire impacted households.

In this library and through our Roadmap to Recovery program, you can access guidance and information on navigating insurance and recovering from losses due to the Camp Fire.  As you move through the process, we encourage you to use a three-ring binder, notebook or UP R2R journal to stay organized.  Use it to keep track of communications, problems and progress.  Use it to keep receipts for items you replace or repair, and expenses due to losing the use of your home. These items are generally reimburseable under your "Additional Living Expense" insurance coverage.

Educating yourself through our program will increase your odds of getting a full and fair insurance settlement, help you make good decisions and regain financial and emotional health.  Seek out others who are insured with the same company you're insured with, share information and stay in touch with them as best you can.  UP is here to support you.  We're rooting for you!



Watts UP?

FREE webinar series 
with insurance expert and UP staff member Sandy Watts. 

Sandy will answer your questions and offer strategies to help you overcome claim and recovery obstacles.

The final webinar will be held on the following date and will last for one hour.
Please register to join the webinar.
(Click on the date to get to the registration form.)
You can send questions in advance to
Webinars are recorded and posted on our website in case you can't join.
View the July 11 webinar here.
View the July 16 webinar here.


To receive emails about future UP workshops, email
(please indicate that you want to receive CAMP email updates)


For additional recovery resources
visit Butte County 2-1-1 or call 2-1-1 or 866-916-3566



Total Losses:

Our main focus is on helping you navigate your insurance claim toward a full, fair and prompt settlement.  We also offer guidance on debris removal, temporary living arrangements, government aid, construction issues, financial decision-making, hiring professional help, and deciding how and if you will repair, rebuild or buy a replacement home.

Please watch the First Steps After a Disaster video and make use of all the help our non-profit offers.  That includes videos of our past Roadmap to Recovery workshops in other wildfire areas, a library of tipssamples and toolsguidance from past disaster survivors, and answers to individual questions from insurance claim and legal profession expert volunteers via our Ask an Expert forum.

NOTE:  Merced Property & Casualty Customers,

                      Don't panic, get informed


 Partial Losses/Standing Homes:

If your home was spared but was exposed to extreme heat and smoke, we offer specialized guidance on insurance claim issues related to proper cleaning, inspecting for damage, restoring healthy indoor air quality and repairing obvious as well as hidden damage.  


Here are some items to help you continue putting one foot in front of the other on the road to recovery:

Ask an Expert Forum:

The UP ”Ask an Expert” forum is an easy and safe way to ask direct questions and get answers from experienced and reputable consumer-oriented attorneys, claim, construction, tax and finance professionals plus previous disaster survivors who serve as UP volunteers. Your identity and personal information are protected. To use the forum, please visit


Additional Resources:

For more information, visit our Claim Help Library by clicking the icon below:

Wildfire (Total Loss)
Claim Help Library 
  Partial Loss
Claim Help Library 


Previous Roadmap to Recovery Workshops and Events

All Rights Reserved @2019
Learning From Experience: Surviving the Wildfire Recovery Process
July 18, 2019, 6:00 pm
Masonic Family Center, 1110 W East Ave, Chico

View the Flyer for more information
Power Point slides

Watts UP? Troubleshooting Your Wildfire Claim
A Roadmap to Recovery Webinar with UP staff member Sandy Watts

Thursday, July 16, 2019, 6:00 pm

Watts UP? Troubleshooting Your Wildfire Claim
A Roadmap to Recovery Webinar with UP staff member Sandy Watts

Thursday, July 11, 2019, 6:00 pm

June 29-30, 2019, 10:00 am - 4:00 pm
Silver Dollar Fairgrounds, Chico
Watts UP? Troubleshooting Your Wildfire Claim
A Roadmap to Recovery Webinar with UP staff member Sandy Watts

Thursday, June 20, 2019, 6:00 pm

Steps and Strategies for Navigating a Full and Fair Insurance Settlement
Answers to Commonly Asked Claim Questions
May 23, 2019, 6:00 pm
Paradise Alliance Church, 6491 Clark Rd, Paradise,
View the flyer for more information

Collecting Insurance Benefits in Full, Your Rights and Options
April 25, 2019, 6:00 pm 

Chico State University, Performing Art Center, Room 134
View the flyer for more information
Power Point slides


One-on-One Lawyer Consultations free of charge
March 22nd, 2019 12 - 5 p.m.
Co-hosted by United Policyholders and Legal Services of NorCal
View the flyer for more information

Scoop on Scope (of your dwelling loss)

March 21, 2019, 6:00 pm 

Chico State University, Performing Art Center, Room 134
View the flyer for more information
Power Point Slides - 


Tax and Financial Planning Webinar
Monday, March 18th, 2019
5:30 PM PDT
View the flyer for more information


"Contents" and "Additional Living Expense" portion of your claim and SPEAK UP
Wednesday, February 20th, 2019 6:30 pm
Saint Johns Episcopal Church 2341 Floral Avenue, Chico
View the flyer for more information

Navigating the "dwelling" portion of your claim
Total Loss Survivors: Wednesday, January 16th 6-8pm
Chico State University, Performing Art Center, Room 134 
View the flyer for more information


"Still Standing" / Partial Loss Survivors: 
Navigating common insurance claim challenges 
Thursday, January 17th, 6-8pm
Chico State University - Bell Memorial Union, Room 203
View the flyer for more information


Recovery and Insurance Orientation
Tuesday, December 18th, 6-8pm
Chico State University - Performing Art Center Rm. 144
View the fyer for more information

About The Blogger

United Policyholders

United Policyholders is a non-profit organization that serves as a voice and an information resource for insurance consumers in all 50 States.