If your property has been damaged or destroyed, we are here to help.  We are a non-profit consumer organization that has expertise in insurance and disaster recovery and that does not sell services or solicit customers.

In this library and through our Roadmap to Recovery program, you can access guidance and information on navigating insurance and recovering from losses due to the Camp Fire.  As you move through the process, we encourage you to use a three-ring binder, notebook or UP R2R journal to stay organized.  Do your best to make notes and keep track of communications, problems and progress.  Set up a system that works for you to keep receipts for items you replace or repair, and expenses due to losing the use of your home. These items are generally reimburseable under your "Additional Living Expense" insurance coverage.

Educating yourself through our program will increase your odds of getting a full and fair insurance settlement, help you make good decisions and regain financial and emotional health.  Seek out others who are insured with the same company you're insured with, share information and stay in touch with them as best you can.  UP is here to support you.  We're rooting for you!

 

UPCOMING EVENTS

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Roadmap to Recovery Webinars

 
Watch this space for details about upcoming events
 

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For videos of any events you may have missed, 
scroll down to the Previous Events section on this page.

To receive emails about future UP workshops, email info@uphelp.org

(please indicate that you want to receive CAMP email updates)

For additional recovery resources
visit Butte County 2-1-1 or call 2-1-1 or 866-916-3566

 


 

Total Losses:

Our main focus is on helping you navigate your insurance claim toward a full, fair and prompt settlement.  We also offer guidance on debris removal, temporary living arrangements, government aid, construction issues, financial decision-making, hiring professional help, and deciding how and if you will repair, rebuild or buy a replacement home.

Please watch the First Steps After a Disaster video and make use of all the help our non-profit offers.  That includes videos of our past Roadmap to Recovery workshops in other wildfire areas, a library of tipssamples and toolsguidance from past disaster survivors, and answers to individual questions from insurance claim and legal profession expert volunteers via our Ask an Expert forum.

NOTE:  Merced Property & Casualty Customers,

                      Don't panic, get informed

 

 Partial Losses/Standing Homes:

If your home was spared but was exposed to extreme heat and smoke, we offer specialized guidance on insurance claim issues related to proper cleaning, inspecting for damage, restoring healthy indoor air quality and repairing obvious as well as hidden damage.  

 

Here are some items to help you continue putting one foot in front of the other on the road to recovery:

Ask an Expert Forum:

The UP ”Ask an Expert” forum is an easy and safe way to ask direct questions and get answers from experienced and reputable consumer-oriented attorneys, claim, construction, tax and finance professionals plus previous disaster survivors who serve as UP volunteers. Your identity and personal information are protected. To use the forum, please visit www.uphelp.org/Ask-an-Expert

 

Additional Resources:

For more information, visit our Claim Help Library by clicking the icon below:

 
                                                
Wildfire (Total Loss)
Claim Help Library 
  Partial Loss
Claim Help Library 
 

 

Previous Roadmap to Recovery Workshops and Events

All Rights Reserved @2020
 
Roadmap to Recovery
Navigating the Contents Portion of Your Claim
October 22, 2020, 6:00 PM

Roadmap to Recovery
Insurance Claim Q&A Webinar
Your wildfire claims questions answered
October 21, 2020, 5:30 PM
 
Roadmap to Recovery
Insurance Claim Q&A Webinar
Your wildfire claims questions answered
September 23, 2020, 6:00 PM
 
Roadmap to Recovery
Insurance Claim Q&A Webinar
Your wildfire claims questions answered
September 9, 2020, 6:00 PM
 
Roadmap to Recovery
Buy v. Rebuild: Navigating the Home Replacement Process with Your Insurer
August 27, 2020, 4:00 PM
View the flyer
 
Roadmap to Recovery
Insurance Claim Q&A Webinar
Your wildfire claims questions answered
August 20, 2020, 6:00 PM
 
Roadmap to Recovery
Insurance Claim Q&A Webinar
Your wildfire claims questions answered
August 6, 2020, 6:00 PM
 
Roadmap to Recovery
Insurance Benefits for Temporary/Additional Living Expenses
July 23, 2020, 4:00 PM

 
Roadmap to Recovery
Insurance Claim Q&A Webinar
Your wildfire claims questions answered
July 9, 2020, 6:00 PM
 
Roadmap to Recovery
Insurance Claim Q&A Webinar
Your wildfire claims questions answered
June 25, 2020, 6:00 PM
 
Building it Back: Permits and Code Compliance webinar
A Webinar to Help You Move Forward On Your Rebuild
June 18, 2020, 4:00 PM
 
Roadmap to Recovery
Insurance Claim Q&A Webinar
Your wildfire claims questions answered
June 11, 2020, 6:00 PM
 
Roadmap to Recovery
Insurance Claim Q&A Webinar
Your wildfire claims questions answered
June 6, 2020, 10:00 AM

Power Point slides
 
Remedies for the Underinsured
May 28, 2020, 4:00 PM

 
Roadmap to Recovery
Insurance Claim Q&A Webinar
Your wildfire claims questions answered
May 21, 2020, 6:00 PM
 
Roadmap to Recovery
Insurance Claim Q&A Webinar
Your wildfire claims questions answered
May 7, 2020, 6:00 PM
 

Roadmap to Recovery Update 
Interview with Kate Anderson
Housing Program Supervisor, Town of Paradise
April 30, 2020
Listen to the interview
Information about Camp Fire Rebuild Incentive Grants
- How to get help from the Town of Paradise Rebuild Advocates

 

Roadmap to Recovery
Insurance Claim Q&A Webinar
Your wildfire claims questions answered
April 16, 2020, 6:00 PM
Power Point slides
 
Watts UP? Insurance Claims Webinar
Your wildfire claims questions answered
April 2, 2020. 6:00 PM
 
Solving Reconstruction Pricing Disputes and Insurance Claims Webinar
March 19, 2020. 6:00 PM
 
Watts UP? Insurance Claims Webinar
Your wildfire claims questions answered
February 26, 2020, 6:00 PM
 
Watts UP? Insurance Claims Webinar
Your wildfire claims questions answered
February 12, 2020, 6:00 Pm
Power Point slides
 
Upper Ridge Community Council
January meeting topic: Insurance
January 30, 2020, 6:00 - 8:00 PM
 
Solving Reconstruction Pricing Disputes
A Roadmap to Recovery Hands on Workshop
January 25, 2020, 10:30 AM - 2:00 PM

St. John the Evangelist Episcopal Church, 2341 Floral Avenue, Chico

 
Watts UP? Insurance Claims Webinar
Your wildfire claims questions answered
December 12, 2019, 6:00 PM
 

Healing and Dealing Throughout Your Recovery
A Roadmap to Recovery Webinar
December 3, 2019, 6:00 pm

St. John the Evangelist Episcopal Church, 2341 Floral Avenue, Chico

 

Watts UP? Insurance Claims Webinar
Your wildfire claims questions answered
November 14, 2019, 6:00 Pm

Power Point slides

 
Watts UP? Insurance Claims Webinar
Your wildfire claims questions answered
October 29, 2019, 6:00 PM

Power Point slides
 
Watts UP? Insurance Claims Webinar
Your wildfire claims questions answered
October 22, 2019, 6:00 PM

Power Point slides
 
Free Legal Help Clinic
Including Help With Your PG&E Claim
October 11, 2019, 11:30 AM - 4:00 PM
St. John the Evangelist Episcopal Church, 2341 Floral Avenue, Chico
 

PG&E Claim Webinar
October 7, 2019
You can also learn more at PGEFIREINFO.COM, a website created by survivors to offer guidance on submitting a claim
 

Post Disaster Insurance-Related Problem Solving
A Roadmap to Recovery Webinar
September 12, 2019, 6:00 pm
 
Watts UP? Troubleshooting Your Wildfire Claim
A Roadmap to Recovery Webinar

August 20, 2019, 6:00 pm
 
Watts UP? Troubleshooting Your Wildfire Claim
A Roadmap to Recovery Webinar

August 13, 2019, 6:00 pm
 
Watts UP? Troubleshooting Your Wildfire Claim
A Roadmap to Recovery Webinar

August 6, 2019, 6:00 pm
Power Point slides
 
 
Watts UP? Troubleshooting Your Wildfire Claim
A Roadmap to Recovery Webinar

July 23, 2019, 6:00 pm
Power Point slides
 
Learning From Experience: Surviving the Wildfire Recovery Process
July 18, 2019, 6:00 pm
Masonic Family Center, 1110 W East Ave, Chico

View the Flyer for more information
Power Point slides

 

Watts UP? Troubleshooting Your Wildfire Claim
A Roadmap to Recovery Webinar

July 16, 2019, 6:00 pm
 
 
Watts UP? Troubleshooting Your Wildfire Claim
A Roadmap to Recovery Webinar

July 11, 2019, 6:00 pm
Power Point slides
 
 
June 29-30, 2019, 10:00 am - 4:00 pm
Silver Dollar Fairgrounds, Chico
 
Watts UP? Troubleshooting Your Wildfire Claim
A Roadmap to Recovery Webinar

June 20, 2019, 6:00 pm
 
 
Steps and Strategies for Navigating a Full and Fair Insurance Settlement
Answers to Commonly Asked Claim Questions
May 23, 2019, 6:00 pm
Paradise Alliance Church, 6491 Clark Rd, Paradise,
View the flyer for more information

 
 
Collecting Insurance Benefits in Full, Your Rights and Options
April 25, 2019, 6:00 pm 

Chico State University, Performing Art Center, Room 134
View the flyer for more information
Power Point slides

 

One-on-One Lawyer Consultations free of charge
March 22nd, 2019 12 - 5 p.m.
Co-hosted by United Policyholders and Legal Services of NorCal
View the flyer for more information

Scoop on Scope (of your dwelling loss)

March 21, 2019, 6:00 pm 

Chico State University, Performing Art Center, Room 134
View the flyer for more information
Power Point Slides - 

 


Tax and Financial Planning Webinar
March 18th, 2019
5:30 PM PDT
View the flyer for more information
 

 

"Contents" and "Additional Living Expense" portion of your claim and SPEAK UP
Wednesday, February 20th, 2019 6:30 pm
Saint Johns Episcopal Church 2341 Floral Avenue, Chico
View the flyer for more information
 

Navigating the "dwelling" portion of your claim
Total Loss Survivors: Wednesday, January 16th 6-8pm
Chico State University, Performing Art Center, Room 134 
View the flyer for more information

 

"Still Standing" / Partial Loss Survivors: 
Navigating common insurance claim challenges 
Thursday, January 17th, 6-8pm
Chico State University - Bell Memorial Union, Room 203
View the flyer for more information

 

Recovery and Insurance Orientation
December 18th, 6-8pm
Chico State University - Performing Art Center Rm. 144
View the fyer for more information

About The Blogger

United Policyholders

United Policyholders is a non-profit organization that serves as a voice and an information resource for insurance consumers in all 50 States.