by United Policyholders


If your home has been damaged or destroyed, we are here to help. Through our Roadmap to Recovery program you will find support, guidance and help resources relevant to the Camp Fire.  As you move forward through the process, set up whatever system will help you stay as organized as possible.  Pace yourself, take your time. Keep a journal/diary, confirm communications in writing, start tallying up what you lost, save receipts for expenses due to losing the use of your home (during or after evacuation) - they should be reimbursable under your "Additional Living Expense" Coverage. Get educated through this website and the tools and information we offer.



Upcoming Workshops:

Total Loss Survivors: Wednesday, January 16th 6-8pm
Chico State University - Performing Art Center, Room 134
Located in Chico on W. 2nd St.
between Chestnut St. and Normal Ave.
(Please note this is a different room than our last workshop)
This workshop will help total loss survivors navigate the dwelling portion of their claim including guidance on documenting and valuing your structure losses.
Partial Loss Survivors: Thursday, January 17th, 6-8pm
Chico State University - Bell Memorial Union, Room 203
Located in Chico on W. 2nd St.
between Hazel St. and Chestnut St.
This workshop will help survivors with homes still standing navigate common insurance claim challenges related to smoke, charring, extreme heat remediation and restoring healthy indoor air quality.
Parking for both workshops is available in parking garages off Chestnut St.  Click here to view Campus Map
Wildfire survivors will receive a free copy of the "little yellow" Disaster Recovery Handbook and a Roadmap to Recovery organizer.

To recieve emails about future workshops,
(please indicate that you want to recieve CAMP email updates)


Total Losses:

Our main focus is on helping you navigate your insurance claim toward a full, fair and prompt settlement.  We also offer guidance on debris removal, temporary living arrangements, government aid, construction issues, financial decision-making, hiring professional help, and deciding how and if you will repair, rebuild or buy a replacement home.

Please watch the First Steps After a Disaster video and make use of all the help our non-profit offers.  That includes videos of our past Roadmap to Recovery workshops in other wildfire areas, a library of tipssamples and toolsguidance from past disaster survivors, and answers to individual questions from insurance claim and legal profession expert volunteers via our Ask an Expert forum.

NOTE:  Merced Property & Casualty Customers,

                      Don't panic, get informed


 Partial Losses/Standing Homes:

If your home was spared but was exposed to extreme heat and smoke, we offer specialized guidance on insurance claim issues related to proper cleaning, inspecting for damage, restoring healthy indoor air quality and repairing obvious as well as hidden damage.  


Here are some items to get you started putting one foot in front of the other on the road to recovery:


Additional Resources:

For more information, visit our Claim Help Library by clicking the icon below:

Wildfire (Total Loss)
Claim Help Library 
  Partial Loss
Claim Help Library 


Previous Roadmap to Recovery Workshops:

Recovery and Insurance Orientation
Tuesday, December 18th, 6-8pm
Chico State University - Performing Art Center Rm. 144
Located in Chico on W. 2nd St.
between Chestnut St. and Normal Ave.
See flyer for more information


About The Blogger

United Policyholders

United Policyholders is a non-profit organization that serves as a voice and an information resource for insurance consumers in all 50 States.