by Amy Bach


There is no shortage of opinions and predictions about how climate change and the tech explosion will reshape the insurance landscape as we know it.  Here are just a few of the predictions we're hearing:

"Insurance deserts will proliferate" (regions where people and businesses can't find decent or affordable insurance for their property)

"Agents will become obsolete"   

"Usage based and parametric insurance will become the norm and coverage will be significantly reduced"

"Artificial Intelligence will swamp actuarial science and risk modeling and disproportionately harm low income/minority consumers"

"AI, data mining and the use of insurance scoring will drive a fatal wedge between insurers and customers who have the option to go bare"

In the face of these legitimate, if overstated, concerns, United Policyholders under my leadership will continue to do our job: 

  • Guide consumers on making good decisions when buying and using insurance in the here and now. 
  • Advocate for the enforcement of laws, regulations and public policies related to insurance transactions that protect consumers' reasonable expectations of coverage for their assets while allowing insurers to earn fair profits.

So yes, our climate is changing and insurers are definitely reacting.  UP is reacting too.  We are promoting the Match UP Insurance Finder to help property owners in higher risk areas connect with coverage. We are promoting mitigation support and incentives.  We are supporting innovation.

And yes, insure tech is a booming business that consumers need tools to safely navigate.  We're on it. 

But no, agents are not about to become obsolete any time soon.  


About The Blogger

Amy Bach

Amy Bach has been a professional advocate for insurance policyholders since 1984 and an attorney since 1989. She co-founded United Policyholders in 1991 and serves as the organization's Executive Director and primary spokesperson; shaping and overseeing the Roadmap to Recovery™, Roadmap to Preparedness, and Advocacy and Action programs. She is a nationally recognized expert on insurance claim and legal matters; frequently interviewed in print and broadcast media, and the author of numerous publications including "The Disaster Recovery Handbook", "WISE UP: The Savvy Consumer's Guide to Buying Insurance" and consumer tips and guides in the UP Claim Help Library.  Recognized by Money Magazine as a Money Hero, Bach is in her eighth consecutive term as an official consumer representative to the National Association of Insurance Commissioners, and is a member of the Federal Advisory Committee on Insurance.