United Policyholders is a non-profit organization that is a voice and an information resource for insurance consumers in all 50 states. We have helped guide disaster survivors on the road to recovery for over twenty years. We invite all Hawaii residents impacted by Tropical Storm Iselle to use our Roadmap to Recovery™ tools, information and services.
First steps to getting oriented and organized:
If your home has been damaged or destroyed, below is a checklist to help keep you on track during this stressful time.
- Keep a diary of who you talked to, the number you called, date and time, what was said. Keep all of your paperwork organized and together.
- Take photos of your property before any cleanup or debris removal.
- Get a complete and current copy of your insurance policy.
- Ask for a cash advance for Additional Living Expenses (ALE).
- Do not rush into signing contracts and avoid making major financial decisions in the first few weeks.
- Check references carefully before hiring any vendor or professional
- If the insurance company says your claim is not covered, or offers you less than you think you're owed, Speak UP and get second opinions from trustworthy experts.
If your home has been damaged or destroyed, request a Roadmap to Recovery Toolkit by emailing your current mailing address to email@example.com. The toolkit contains a handbook, organizer diary and home inventory flash drive tool.
Here are some items to get you started putting one foot in front of the other on the road to recovery:
- An open letter from one disaster survivor to another
- Top Ten Insurance Claim Tips
- Sample Letter Requesting Copy of Policy
- Simplified Guide to Your Declarations Page
- ALE/Loss of Use: What expenses can you claim on your homeowner's policy?
- Sample Letter Requesting Information About Insurance Benefits for Temporary Living Expenses ("ALE" or "Loss of Use")
Speak UP: Tips for Communicating with your Insurance Company
Repairs and Rebuilding (Your Home)
- After a Hurricane: Property Damage FAQs
- Debris Removal
- Insurance Recovery Tips for the Dwelling Part of Your Claim
- The Scoop on "Scope of Loss"
- Tips for Reviewing Adjusters' and Contractors' Estimates
- Rebuilding 101: A Guide to the Reconstruction Process
- Xactimate Demystified
Questions to Ask a Repair/Rebuild Contractor
Contents/Personal Property (Your Stuff)
- Home Contents Claim Tips
- Sample Letter Requesting Contents Itemization Waiver
- Sample Letter Asking for a Personal Property Claim Settlement
- Sample Inventory/Personal Property Claim Worksheets (Excel doc)
- Depreciation Basics
Lava Flow and insurance:
Flood Insurance Information:
- Underinsurance 101
- State Specific Help
- Tax Information
- Hiring Professional Help
- Find Professional Help in Hawaii
Disaster Survivor Support Network: Confidential emotional support, insurance and rebuilding tips from previous catastrophic loss victims/survivors through the United Policyholders Disaster Survivor Support Network ("DSSN") For a list of and contact info for available DSSN recovery mentors, please email your request to firstname.lastname@example.org and put "DSSN" in the subject line.
Expert Answers to Your Questions: The ”Ask an Expert” tool is an easy and safe way to ask direct questions to attorneys, claims professionals and previous disaster survivors who serve as UP volunteers and get the answers you need. The expert doesn’t see your contact info, but you can contact them if you want to follow up on their answer. To use the forum, please visit www.uphelp.org/Ask-an-Expert.
The Disaster Recovery Handbook/Household Inventory Guide: Since 2006 "The Disaster Recovery Handbook and Household Inventory Guide" has been a trusted book that's led thousands of people through the process of overcoming obstacles to repairing and rebuilding after a major loss. The book is written in plain language by disaster survivors fordisaster survivors with tips and expert advice from legal, insurance and personal finance professionals.
The Roadmap to Recovery Organizer Kit: includes the essential tools for staying organized and recovering financially from serious property damage or loss. Each kit contains a diary/notebook, essential tips and guidance, business card holders, a pouch for receipts and a messenger bag.
- Home Inventory Flashdrives: Most disaster survivors must prepare an itemized and detailed inventory list of every single item they lost in order to recover insurance monies and/or claim tax losses. Creating this inventory is one of the most challenging and time-consuming tasks survivors must complete on the road to recovery. To ease this burden, UP created a home inventory flash drive that's pre-loaded with helpful content and is easy to use.
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