If your home or business was damaged or destroyed by Hurricane Irma, United Policyholders' Roadmap to Recovery® resources will help guide you in valuing and documenting your loss, understanding insurance rules, settling your insurance claims fairly and finding qualified professional, charitable and government help.

Every type of insurance policy contains a deadline for submitting your proof of your loss and claim.  NFIP flood policies usually require a complete proof of loss to be submitted within 60 days of the storm but FEMA extended this deadline for Irma claims.

Check your home and wind policies for special deductibles or coverages related to Hurricane damage. You'll find lots of information in our library, tips, videos and tools. We're rooting for your recovery and are here to help.

ONE YEAR ANNIVERSARY ALERT:  Before the one year anniversary of Hurricane  Irma destruction to your property, do your best to submit detailed proof of the full extent of your losses and how much it will cost to repair/rebuild/replace all items that were impacted.  Every home, wind and flood insurance policy has deadlines for submitting proof and filing a lawsuit. Avoid losing any rights due to those deadlines.  If you need a deadline extension, use our sample letters to try and get one.  If your policy contains a one year lawsuit deadline, your claim has not been resolved to your satisfaction and your insurer will not extend that deadline,  consult with a qualified attorney ASAP.  If you have an open claim under a National Flood Insurance Program policy, please read:


Hurricane Irma Help Library

Key Tips

  • Take photos of the damage before any clean-up or repairs are done.
  • Keep a diary of conversations with insurance, repair, government and other professionals. 
  • Focus on drying/cleaning out, avoiding further damage, while getting all damage inspected, measured and estimated by qualified, reputable and independent experts. 
  • Flood insurance policies have different rules than home insurance policies. 
  • Start working on a detailed and itemized "proof of loss" form but don't rush and leave things out.  
  • Give your home and/or flood insurer a chance to do the right thing, but advocate for yourself and be prepared to get help if you’re not being treated fairly. Sources of help include professional claim advocates and attorneys, FEMA, and your state's Department of Insurance. You may have damage covered by both your homeowners and flood policies. Please visit our State-by-State library for additional resources.
  • If a home or flood insurance adjuster says damage isn’t covered, but you feel it should be, get an independent professional opinion before giving up on getting some or all of your claim paid.

Additional Self-Help Resources Include: 

About The Blogger

Emily Rogan

Emily Rogan
Emily Rogan joined United Policyholders (UP) in January 2008. As Senior Program Officer, Emily works closely with the Executive Director, UP staff, and volunteers to advance the mission of the organization. Her role in the Roadmap to Preparedness Program involves educating homeowners and renters throughout the Bay Area. Through the Roadmap to Recovery program, she organizes workshops and webinars to provide long term recovery help to disaster survivors and case managers across the county. Collaboration is one of the keys to her success, and Emily builds and maintains relationships with Voluntary Organizations Active in Disaster (VOAD) members, non profits, government, and the faith based community. She proudly represents UP at conferences, meetings and workshops. 
A San Francisco native, Ms. Rogan received a Bachelors of Arts in Sociology from the University of California, Riverside and a Certificate in Nonprofit Management from San Francisco State University. She has previously served on the Curriculum Board of the California Department of Insurance, the Executive Committee for San Francisco VOAD, the Education Committee for the National Association of Public Insurance Adjusters and on the CaliforniaVolunteers – Office of the Governor EF - 17 Working Group. She is currently an Executive Committee member of NorCal VOAD and served as Chair from 2014-2015.