United Policyholders is providing Roadmap to Recovery services to people and businesses impacted by the recent Nashville Tornadoes.  Thanks to our newest volunteer, Nashville VOAD officer Gary Ward, our Guides are being distributed at official help centers in the region.  Our Roadmap to Recovery help library is up and running and we'll be keeping it updated.  Thanks to volunteer Judith Vickers who is on the ground there, we're getting regular reports on the situation and powerful images. (see above)

Scenes of the aftermath of the tornadoes that took lives, homes, businesses and infrastructure this past week in Nashville are heartbreaking.  But Nashville is a beloved city with a rich cultural history and it's the Tennessee State Capitol.  Recovery resources are pouring in and brighter days will return. But those impacted by the catastrophe are likely to have challenges collecting insurance benefits to properly repair their roofs. 

One year ago I was in Nashville to present to lawmakers from around the United States who serve on Insurance Committees in their state legislatures.  The core of the presentation was that hidden exclusions and limitations in the insurance policies that business owners rely on should not be permitted if they're going to deprive the property owner of funds to pay for proper and full roof repairs after a catastophe.  View the slide deck from the presentation here.

Insurers have moved agressively in recent years to change their policy language so they pay only inferior depreciated Actual Cash Value on older roofs instead of the superior Replacement Cost Value.  In plain English that means if you have an older roof, chances are your insurance company will not willingly pay what it actually is going to cost to replace your roof. You're going to have to find the cash elsewhere to cover the gap and seek professional help if you were misled by your agent or insurer.  So frustrating and so short sighted.  

One piece of good news is that insurers cannot reduce their payouts for repairs by depreciating the cost of labor.  This is due in part to information United Policyholders provided to Tennessee's highest court via an amicus brief prepared pro bono by Merlin Law Group in a case called Lammert v. Auto Owners Mutual.  The Court agreed that unlike physical property, labor does not lose its value over time and should not be depreciated during the claim adjusting process.  

After all, everyone needs a roof over their head, and not one that leaks or has a blue tarp on it.

#Nashville Strong


About The Blogger

Amy Bach

Amy Bach has been a professional advocate for insurance policyholders since 1984 and an attorney since 1989. While practicing insurance regulatory law and representing clients in litigation matters, she co-founded United Policyholders in 1991. Bach migrated from the private practice of law in 2005 to become the organization's full-time Executive Director and primary spokesperson; shaping and overseeing the Roadmap to Recovery™, Roadmap to Preparedness, and Advocacy and Action programs. She is a nationally-recognized expert on insurance claim and legal matters; frequently interviewed in print and broadcast media, and the author of numerous legal and consumer publications including "The Disaster Recovery Handbook," "WISE UP: The Savvy Consumer's Guide to Buying Insurance," and tips and guides in the UP Claim Help Library.  Recognized by Money Magazine as a Money Hero, Bach has served as an official consumer representative to the National Association of Insurance Commissioners since 2009 and is in her second term as an appointed member of the Federal Advisory Committee on Insurance. She also currently serves on the American Bar Association’s Standing Committee on Disaster Preparedness and Response.