Helping wildfire survivors form support groups by insurance company has been part of United Policyholders' menu of services since our beginning.  We've seen time and again how communicating with others who are navigating similar policy language, company rules and adjuster personalities helps people overcome claim delays and problems.

In the early months after a disaster we routinely post laminated signs at our Roadmap to Recovery workshops to help people find and form groups with others insured with their same company.  Resource-permitting, we help groups set up ways to communicate and put leaders in place.  We are so proud to see the insurance groups model working in the aftermath of the 2017 North Bay, CA wildfires, and grateful to the groups for opening up their listserves to households impacted by the 2018 Camp Fire in Paradise, CA. 

Disaster victims who participate in insurance groups give each other emotional support and practical tips for resolving conflicts with claim adjusters, overcoming unreasonable decisions by insurers and making the best use of all the information and strategies we make available to them though our Roadmap to Recovery program.  A special shout-out to Vita Iskandar whose dedication to helping others while navigating her own wildfire loss recovery has helped so many, and been invaluable to our organization and her community.

Go Team UP!


Vita Iskandar has given hundreds of hours helping her fellow Tubbs wildfire survivors connect with each other and access UP's guidance. For more info see:


About The Blogger

Amy Bach

Amy Bach has been a professional advocate for insurance policyholders since 1984 and an attorney since 1989. While practicing insurance regulatory law and representing clients in litigation matters, she co-founded United Policyholders in 1991. Bach migrated from the private practice of law in 2005 to become the organization's full-time Executive Director and primary spokesperson; shaping and overseeing the Roadmap to Recovery™, Roadmap to Preparedness, and Advocacy and Action programs. She is a nationally-recognized expert on insurance claim and legal matters; frequently interviewed in print and broadcast media, and the author of numerous legal and consumer publications including "The Disaster Recovery Handbook," "WISE UP: The Savvy Consumer's Guide to Buying Insurance," and tips and guides in the UP Claim Help Library.  Recognized by Money Magazine as a Money Hero, Bach has served as an official consumer representative to the National Association of Insurance Commissioners since 2009 and is in her second term as an appointed member of the Federal Advisory Committee on Insurance. She also currently serves on the American Bar Association’s Standing Committee on Disaster Preparedness and Response.