If your home or business has been damaged or destroyed in the Woolsey or Hill Fires, use this library and the UP Roadmap to Recovery program to get help.
Through our Roadmap to Recovery program you will find useful information, guidance and help resources. Our main focus is on helping you navigate your insurance claim toward a full, fair and prompt settlement. We also offer guidance on debris removal, temporary living arrangements, government aid, construction issues, hiring professional help, and deciding how and if you will repair, rebuild or buy a replacement home.
As you move through the process, set up whatever systems will help you stay as organized as possible. Keep a journal/diary, confirm communications in writing, start tallying up what you lost. Save receipts for expenses due to losing the use of your home (during or after evacuation) - they should be reimbursable under your "Additional Living Expense" Coverage. Get educated through this website and the tools and information we offer. Seek out others who are insured with the same company you're insured with, share information and stay in touch with them as best you can.
In addition to what UP offers, we recommend 211 as an excellent source of recovery information. UP is here to support you as best we can. We're rooting for you!
Roadmap to Recovery Workshop
March 23, 2019, 2:00 pm - 4:00 pm
This workshop provides an overview of the contents/personal property claim process and guidance on making the most of your “Additional Living Expense” benefits.
Grant R. Brimhall Public Library
Note: To receive email updates, email info@Uphelp.org please indicate that you want to receive WOOLSEY email updates
Please watch the First Steps After a Disaster video and make use of all the help our non-profit offers. That includes videos of our past Roadmap to Recovery workshops in other wildfire areas, a library of tips, samples and tools, guidance from past disaster survivors, and answers to individual questions from insurance claim and legal profession expert volunteers via our Ask an Expert forum.
If your home was spared but was exposed to extreme heat and smoke, we offer specialized guidance on insurance claim issues related to proper cleaning, inspecting for damage, restoring healthy indoor air quality and repairing obvious as well as hidden damage. If your home has been damaged or destroyed, we are very sorry.
General Woolsey fire recovery support events and info can be found here.
Here are some items to get you started putting one foot in front of the other on the road to recovery:
- Top Ten Insurance Claim Tips
- FAQs about Home Insurance Claims in California
- Insurance claim rules in California
- Survivors' Speak (tips written by previous catastrophe survivors)
- Sample Letter Requesting A Complete Copy of Your Home Insurance Policy
- Simplified Guide to Your Declarations Page
- ALE/Loss of Use: What expenses can you claim on your homeowner's policy?
- Sample Letter Requesting Information About Insurance Benefits for Temporary Living Expenses ("ALE" or "Loss of Use")
- Debris Removal Decisions
- Contents Claim Help and Home Inventory Strategies
- Speak UP: Tips for Communicating with your Insurance Company
- Buy or rebuild?
- Underinsurance 101
- Tax tips for disaster survivors
- Mobile home claim tips
Ask an Expert Forum:
The UP ”Ask an Expert” forum is an easy and safe way to ask direct questions and get answers from experienced and reputable consumer-oriented attorneys, claim, construction, tax and finance professionals plus previous disaster survivors who serve as UP volunteers. Your identity and personal information are protected. To use the forum, please visit www.uphelp.org/Ask-an-Expert
California Department of Insurance Bulletin
(Expedited Claim Handling Billing Grace Period Procedures for California Wildfires)
- Disaster Legal Aid Hotline: 1-877-301-4448
- Fall 2018 California Wildfires Helping Handbook
For more information, visit our Claim Help Library by clicking the icon below:
Wildfire (Total Loss)
Claim Help Library
Claim Help Library
Previous Roadmap to Recovery Workshops and Events:
Free Insurance Legal Help Clinic
March 7th, 2019, 6-8 pm
The Church of the Epiphany
5450 Churchwood Dr, Oak Park, CA 91377
Co-hosted by UP, Pepperdine Law School, CRLA.
Roadmap to Recovery #3: Communicating with your insurance company
Tuesday, February 26th, 2019 5:30 - 6:30 pm
Roadmap to Recovery #2: Navigating the "Dwelling" portion of your claim
Saturday, January 26th, 2019 11am-1pm
Westlake Village United Methodist Church
1049 S. Westlake Blvd., Westlake Village, CA 91361
VIEW THE FLYER
Roadmap to Recovery Workshop #1: Insurance and Recovery Orientation
Saturday December 15th, 2018
This workshop will be offered in two locations:
Malibu Public Library
23519 West Civic Center Way, Malibu
Thousand Oaks: 3-5pm
Thousand Oaks Library – Marvin E. Smith Community Room
1401 E. Janss Road, Thousand Oaks